Client liaison vs customer service associate

The differences between client liaisons and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client liaison and a customer service associate. Additionally, a client liaison has an average salary of $40,516, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for a client liaison include patients, HR and client relations. The most important skills for a customer service associate are patients, sales floor, and plumbing.

Client liaison vs customer service associate overview

	Client Liaison	Customer Service Associate
Yearly salary	$40,516	$31,709
Hourly rate	$19.48	$15.24
Growth rate	-4%	-4%
Number of jobs	167,287	380,943
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a client liaison do?

Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.

What does a customer service associate do?

Customer service associates are representatives of the company who are responsible for solving customer concerns. They provide exceptional service to clients to ensure that their problems are solved and that the relationship between the client and the company remains strong. Customer service associates are in-charge of processing transactions, maintaining a good working relationship between the client and the company, ensuring that the client remains loyal to the company, and working on the requests of the client. Through all of this, customer service associates must keep any information they may encounter confidential. They should also have time management skills, problem-solving skills, and customer service skills.

Client liaison vs customer service associate salary

Client liaisons and customer service associates have different pay scales, as shown below.

	Client Liaison	Customer Service Associate
Average salary	$40,516	$31,709
Salary range	Between $23,000 And $68,000	Between $24,000 And $40,000
Highest paying City	Washington, DC	Richmond, CA
Highest paying state	Massachusetts	California
Best paying company	JPMorgan Chase & Co.	Fidelity Investments
Best paying industry	Finance	Finance

Differences between client liaison and customer service associate education

There are a few differences between a client liaison and a customer service associate in terms of educational background:

	Client Liaison	Customer Service Associate
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Client liaison vs customer service associate demographics

Here are the differences between client liaisons' and customer service associates' demographics:

	Client Liaison	Customer Service Associate
Average age	40	40
Gender ratio	Male, 33.2% Female, 66.8%	Male, 38.4% Female, 61.6%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 7.1% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client liaison and customer service associate duties and responsibilities

Client liaison example responsibilities.

Identify project priorities and work with senior account managers/team leads to identify most critical projects and communicate them with account coordinators.
Design multiple PowerPoint presentations for new clients.
Utilize database programs to troubleshoot errors, recall information, and test software.
Apply appropriate technical knowledge to troubleshoot customer repair issues for high speed internet, video, and phone services.
Design and execute PowerPoint presentations request by marketing manager.
Deliver and refine strategic marketing messages, allowing physician intervention and treatment of at-risk patients.

Customer service associate example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
Perform upselling on every call.
Train in flight emergencies, hazardous materials and CPR.

Client liaison vs customer service associate skills

Common client liaison skills

Patients, 22%
HR, 7%
Client Relations, 7%
Financial Statements, 6%
Client Service, 5%
Scheduling Appointments, 4%

Common customer service associate skills

Patients, 41%
Sales Floor, 12%
Plumbing, 10%
Quality Customer Service, 6%
Front End, 3%
CSA, 3%

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Office and Administrative Industry
Client Liaison
Client Liaison vs Customer Service Associate

Updated January 8, 2025

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