Client relations representative vs account representative

The differences between client relations representatives and account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations representative and an account representative. Additionally, a client relations representative has an average salary of $39,786, which is higher than the $36,977 average annual salary of an account representative.

The top three skills for a client relations representative include client accounts, client relations and strong problem-solving. The most important skills for an account representative are customer service, patients, and patient accounts.

Client relations representative vs account representative overview

	Client Relations Representative	Account Representative
Yearly salary	$39,786	$36,977
Hourly rate	$19.13	$17.78
Growth rate	-4%	-8%
Number of jobs	247,592	183,446
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 52%
Average age	40	46
Years of experience	12	12

What does a client relations representative do?

Client relations representatives primarily maintain customer relations and try to reach out to new prospective clients. They provide service and product information to customers and resolve related issues. They respond to clients through the internet and phone to understand client needs and resolve their concerns. It is their job to attract prospective customers. They maintain the financial accounts of their clients through customer adjustment. The skills to develop for this job include documentation, market knowledge, and customer service.

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

Client relations representative vs account representative salary

Client relations representatives and account representatives have different pay scales, as shown below.

	Client Relations Representative	Account Representative
Average salary	$39,786	$36,977
Salary range	Between $26,000 And $59,000	Between $26,000 And $51,000
Highest paying City	-	Los Angeles, CA
Highest paying state	-	California
Best paying company	-	New Relic
Best paying industry	-	Finance

Differences between client relations representative and account representative education

There are a few differences between a client relations representative and an account representative in terms of educational background:

	Client Relations Representative	Account Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Client relations representative vs account representative demographics

Here are the differences between client relations representatives' and account representatives' demographics:

	Client Relations Representative	Account Representative
Average age	40	46
Gender ratio	Male, 32.0% Female, 68.0%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	8%

Differences between client relations representative and account representative duties and responsibilities

Client relations representative example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Download, deploy, and troubleshoot credit card terminals.
Diagnose and troubleshoot a variety of issues including patient relations, pricing, systems issues and turn-around-time.
Facilitate prescriptions pick-ups for hospice patients in an expedite manner and meet HIPPA requirements on a consistent basis.
Develop event and premium presentation decks using PowerPoint.

Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

Client relations representative vs account representative skills

Common client relations representative skills

Client Accounts, 18%
Client Relations, 14%
Strong Problem-Solving, 7%
Financial Institutions, 7%
Customer Satisfaction, 6%
HR, 5%

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%

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Office and Administrative Industry
Client Relations Representative
Client Relations Representative vs Account Representative

Updated January 8, 2025

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