Client relations representative vs client relations specialist

The differences between client relations representatives and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations representative and a client relations specialist. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $39,786 average annual salary of a client relations representative.

The top three skills for a client relations representative include client accounts, client relations and strong problem-solving. The most important skills for a client relations specialist are client relations, customer service, and data entry.

Client relations representative vs client relations specialist overview

	Client Relations Representative	Client Relations Specialist
Yearly salary	$39,786	$39,902
Hourly rate	$19.13	$19.18
Growth rate	-4%	-4%
Number of jobs	247,592	200,766
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 64%
Average age	40	40
Years of experience	12	12

What does a client relations representative do?

Client relations representatives primarily maintain customer relations and try to reach out to new prospective clients. They provide service and product information to customers and resolve related issues. They respond to clients through the internet and phone to understand client needs and resolve their concerns. It is their job to attract prospective customers. They maintain the financial accounts of their clients through customer adjustment. The skills to develop for this job include documentation, market knowledge, and customer service.

What does a client relations specialist do?

A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.

Client relations representative vs client relations specialist salary

Client relations representatives and client relations specialists have different pay scales, as shown below.

	Client Relations Representative	Client Relations Specialist
Average salary	$39,786	$39,902
Salary range	Between $26,000 And $59,000	Between $27,000 And $58,000
Highest paying City	-	Washington, DC
Highest paying state	-	New Jersey
Best paying company	-	McKinsey & Company Inc
Best paying industry	-	Real Estate

Differences between client relations representative and client relations specialist education

There are a few differences between a client relations representative and a client relations specialist in terms of educational background:

	Client Relations Representative	Client Relations Specialist
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 64%
Most common major	Business	Business
Most common college	-	-

Client relations representative vs client relations specialist demographics

Here are the differences between client relations representatives' and client relations specialists' demographics:

	Client Relations Representative	Client Relations Specialist
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 30.3% Female, 69.7%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client relations representative and client relations specialist duties and responsibilities

Client relations representative example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Download, deploy, and troubleshoot credit card terminals.
Diagnose and troubleshoot a variety of issues including patient relations, pricing, systems issues and turn-around-time.
Facilitate prescriptions pick-ups for hospice patients in an expedite manner and meet HIPPA requirements on a consistent basis.
Develop event and premium presentation decks using PowerPoint.

Client relations specialist example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
Participate in training of new representatives by composing training manuals and PowerPoint presentations.
Perform collection follow-up duties on specific financial classifications such as commercial insurance, Medicare and Medicaid claims.
Educate clients regarding proper distributions according to IRS regulations.

Client relations representative vs client relations specialist skills

Common client relations representative skills

Client Accounts, 18%
Client Relations, 14%
Strong Problem-Solving, 7%
Financial Institutions, 7%
Customer Satisfaction, 6%
HR, 5%

Common client relations specialist skills

Client Relations, 24%
Customer Service, 8%
Data Entry, 7%
Client Facing, 6%
Inbound Calls, 4%
Client Support, 4%

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Office and Administrative Industry
Client Relations Representative
Client Relations Representative vs Client Relations Specialist

Updated January 8, 2025

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