Client relations representative vs customer account representative

The differences between client relations representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations representative and a customer account representative. Additionally, a client relations representative has an average salary of $39,786, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a client relations representative include client accounts, client relations and strong problem-solving. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Client relations representative vs customer account representative overview

	Client Relations Representative	Customer Account Representative
Yearly salary	$39,786	$36,138
Hourly rate	$19.13	$17.37
Growth rate	-4%	-4%
Number of jobs	247,592	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a client relations representative do?

Client relations representatives primarily maintain customer relations and try to reach out to new prospective clients. They provide service and product information to customers and resolve related issues. They respond to clients through the internet and phone to understand client needs and resolve their concerns. It is their job to attract prospective customers. They maintain the financial accounts of their clients through customer adjustment. The skills to develop for this job include documentation, market knowledge, and customer service.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Client relations representative vs customer account representative salary

Client relations representatives and customer account representatives have different pay scales, as shown below.

	Client Relations Representative	Customer Account Representative
Average salary	$39,786	$36,138
Salary range	Between $26,000 And $59,000	Between $27,000 And $46,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	Alaska
Best paying company	-	Dairy Farmers of America
Best paying industry	-	Finance

Differences between client relations representative and customer account representative education

There are a few differences between a client relations representative and a customer account representative in terms of educational background:

	Client Relations Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Client relations representative vs customer account representative demographics

Here are the differences between client relations representatives' and customer account representatives' demographics:

	Client Relations Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client relations representative and customer account representative duties and responsibilities

Client relations representative example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Download, deploy, and troubleshoot credit card terminals.
Diagnose and troubleshoot a variety of issues including patient relations, pricing, systems issues and turn-around-time.
Facilitate prescriptions pick-ups for hospice patients in an expedite manner and meet HIPPA requirements on a consistent basis.
Develop event and premium presentation decks using PowerPoint.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Client relations representative vs customer account representative skills

Common client relations representative skills

Client Accounts, 18%
Client Relations, 14%
Strong Problem-Solving, 7%
Financial Institutions, 7%
Customer Satisfaction, 6%
HR, 5%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Office and Administrative Industry
Client Relations Representative
Client Relations Representative vs Customer Account Representative

Updated January 8, 2025

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