Client relations representative vs phone representative

The differences between client relations representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client relations representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $39,786 average annual salary of a client relations representative.

The top three skills for a client relations representative include client accounts, client relations and strong problem-solving. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Client relations representative vs phone representative overview

	Client Relations Representative	Phone Representative
Yearly salary	$39,786	$42,827
Hourly rate	$19.13	$20.59
Growth rate	-4%	-4%
Number of jobs	247,592	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a client relations representative do?

Client relations representatives primarily maintain customer relations and try to reach out to new prospective clients. They provide service and product information to customers and resolve related issues. They respond to clients through the internet and phone to understand client needs and resolve their concerns. It is their job to attract prospective customers. They maintain the financial accounts of their clients through customer adjustment. The skills to develop for this job include documentation, market knowledge, and customer service.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Client relations representative vs phone representative salary

Client relations representatives and phone representatives have different pay scales, as shown below.

	Client Relations Representative	Phone Representative
Average salary	$39,786	$42,827
Salary range	Between $26,000 And $59,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between client relations representative and phone representative education

There are a few differences between a client relations representative and a phone representative in terms of educational background:

	Client Relations Representative	Phone Representative
Most common degree	Bachelor's Degree, 61%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Client relations representative vs phone representative demographics

Here are the differences between client relations representatives' and phone representatives' demographics:

	Client Relations Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.4% Asian, 7.2% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client relations representative and phone representative duties and responsibilities

Client relations representative example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Download, deploy, and troubleshoot credit card terminals.
Diagnose and troubleshoot a variety of issues including patient relations, pricing, systems issues and turn-around-time.
Facilitate prescriptions pick-ups for hospice patients in an expedite manner and meet HIPPA requirements on a consistent basis.
Develop event and premium presentation decks using PowerPoint.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Client relations representative vs phone representative skills

Common client relations representative skills

Client Accounts, 18%
Client Relations, 14%
Strong Problem-Solving, 7%
Financial Institutions, 7%
Customer Satisfaction, 6%
HR, 5%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Client Relations Representative
Client Relations Representative vs Phone Representative

Updated January 8, 2025

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