Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between client support managers and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client support manager and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $62,927 average annual salary of a client support manager.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a support lead are customer service, cash management, and POS.
| Client Support Manager | Support Lead | |
| Yearly salary | $62,927 | $86,816 |
| Hourly rate | $30.25 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 97,729 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Client support managers and support leads have different pay scales, as shown below.
| Client Support Manager | Support Lead | |
| Average salary | $62,927 | $86,816 |
| Salary range | Between $35,000 And $110,000 | Between $63,000 And $118,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Citi | Apple |
| Best paying industry | Technology | - |
There are a few differences between a client support manager and a support lead in terms of educational background:
| Client Support Manager | Support Lead | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between client support managers' and support leads' demographics:
| Client Support Manager | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |