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The differences between client technical specialists and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client technical specialist and a support specialist. Additionally, a client technical specialist has an average salary of $83,205, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a client technical specialist include competitive landscape, cloud and CTS. The most important skills for a support specialist are customer service, patients, and mental health.
| Client Technical Specialist | Support Specialist | |
| Yearly salary | $83,205 | $40,782 |
| Hourly rate | $40.00 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 148,983 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A client technical specialist offers technical support for applications and programs for staff members and customers. Client technical specialists coordinate the technology use of an organization. They recognize the composition and procedures of the company, assess its technology use and technological processes, and enhance its effectiveness. Their job includes training their staff and customers on the proper use of technical programs and applications. Skills in project management, technical writing, program languages, and data analysis are necessary for this job.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Client technical specialists and support specialists have different pay scales, as shown below.
| Client Technical Specialist | Support Specialist | |
| Average salary | $83,205 | $40,782 |
| Salary range | Between $57,000 And $120,000 | Between $25,000 And $64,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Connecticut | New York |
| Best paying company | Ernst & Young | Microsoft |
| Best paying industry | - | Technology |
There are a few differences between a client technical specialist and a support specialist in terms of educational background:
| Client Technical Specialist | Support Specialist | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 52% |
| Most common major | Computer Science | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between client technical specialists' and support specialists' demographics:
| Client Technical Specialist | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 76.5% Female, 23.5% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 13.8% Asian, 12.0% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |