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Computer support analyst vs computer support technician

The differences between computer support analysts and computer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer support analyst and a computer support technician. Additionally, a computer support analyst has an average salary of $45,287, which is higher than the $41,852 average annual salary of a computer support technician.

The top three skills for a computer support analyst include technical support, computer system and desk support. The most important skills for a computer support technician are customer service, technical support, and computer support.

Computer support analyst vs computer support technician overview

Computer Support AnalystComputer Support Technician
Yearly salary$45,287$41,852
Hourly rate$21.77$20.12
Growth rate10%10%
Number of jobs105,836121,180
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 46%
Average age4242
Years of experience22

Computer support analyst vs computer support technician salary

Computer support analysts and computer support technicians have different pay scales, as shown below.

Computer Support AnalystComputer Support Technician
Average salary$45,287$41,852
Salary rangeBetween $33,000 And $61,000Between $34,000 And $51,000
Highest paying CityStanford, CALompoc, CA
Highest paying stateCaliforniaCalifornia
Best paying companyStanford UniversityLawrence Livermore National Laboratory
Best paying industryTechnologyManufacturing

Differences between computer support analyst and computer support technician education

There are a few differences between a computer support analyst and a computer support technician in terms of educational background:

Computer Support AnalystComputer Support Technician
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 46%
Most common majorComputer Information SystemsComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Computer support analyst vs computer support technician demographics

Here are the differences between computer support analysts' and computer support technicians' demographics:

Computer Support AnalystComputer Support Technician
Average age4242
Gender ratioMale, 74.8% Female, 25.2%Male, 83.2% Female, 16.8%
Race ratioBlack or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.7% White, 55.2% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer support analyst and computer support technician duties and responsibilities

Computer support analyst example responsibilities.

  • Install, configure and manage proprietary applications on Unix servers.
  • Install an OS as an upgrade, clean install or a dual boot.
  • Implement and maintain VPN remote access systems and accounts.
  • Configure VPN, remote access, and other applications; train clients on proper software operation.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Configure and assign IP addresses, DNS entries, and VLANs for department devices.
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Computer support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Used and become familiar with LINUX network file system.
  • Used Linux operating system to recover data from hard drives.
  • Support & troubleshoot VPN, Internet connections, email, browser and OS errors.
  • Network troubleshooting (proxy setting, TCP/IP configuration, DNS servers, etc . )
  • Install and configure new office computers to connect to the office network and the Internet via TCP/IP.
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Computer support analyst vs computer support technician skills

Common computer support analyst skills
  • Technical Support, 11%
  • Computer System, 8%
  • Desk Support, 7%
  • Computer Support, 7%
  • Customer Service, 5%
  • Troubleshoot, 5%
Common computer support technician skills
  • Customer Service, 11%
  • Technical Support, 8%
  • Computer Support, 7%
  • Desk Support, 4%
  • Mac, 4%
  • Computer System, 4%

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