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Computer support analyst vs desktop support consultant

The differences between computer support analysts and desktop support consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer support analyst and a desktop support consultant. Additionally, a desktop support consultant has an average salary of $46,733, which is higher than the $45,287 average annual salary of a computer support analyst.

The top three skills for a computer support analyst include technical support, computer system and desk support. The most important skills for a desktop support consultant are desktop support, customer service, and troubleshoot.

Computer support analyst vs desktop support consultant overview

Computer Support AnalystDesktop Support Consultant
Yearly salary$45,287$46,733
Hourly rate$21.77$22.47
Growth rate10%10%
Number of jobs105,836100,650
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 52%
Average age4242
Years of experience22

Computer support analyst vs desktop support consultant salary

Computer support analysts and desktop support consultants have different pay scales, as shown below.

Computer Support AnalystDesktop Support Consultant
Average salary$45,287$46,733
Salary rangeBetween $33,000 And $61,000Between $33,000 And $64,000
Highest paying CityStanford, CABoston, MA
Highest paying stateCaliforniaMassachusetts
Best paying companyStanford UniversityNTT Data International L.L.C.
Best paying industryTechnologyFinance

Differences between computer support analyst and desktop support consultant education

There are a few differences between a computer support analyst and a desktop support consultant in terms of educational background:

Computer Support AnalystDesktop Support Consultant
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 52%
Most common majorComputer Information SystemsComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Computer support analyst vs desktop support consultant demographics

Here are the differences between computer support analysts' and desktop support consultants' demographics:

Computer Support AnalystDesktop Support Consultant
Average age4242
Gender ratioMale, 74.8% Female, 25.2%Male, 85.0% Female, 15.0%
Race ratioBlack or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 13.5% White, 54.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between computer support analyst and desktop support consultant duties and responsibilities

Computer support analyst example responsibilities.

  • Install, configure and manage proprietary applications on Unix servers.
  • Install an OS as an upgrade, clean install or a dual boot.
  • Implement and maintain VPN remote access systems and accounts.
  • Configure VPN, remote access, and other applications; train clients on proper software operation.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Configure and assign IP addresses, DNS entries, and VLANs for department devices.
  • Show more

Desktop support consultant example responsibilities.

  • Install and manage several networking components including routers, switches, routing switches, wireless access points, and hubs.
  • Manage update deployment and verify policy adherence utilizing SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Perform data backup, virus scanning, and OS updating procedures.
  • Create and support user accounts for VOIP network utilizing Cisco IP phones.
  • Configure all applications, changes, and deletions of MITEL VOIP systems.
  • Show more

Computer support analyst vs desktop support consultant skills

Common computer support analyst skills
  • Technical Support, 11%
  • Computer System, 8%
  • Desk Support, 7%
  • Computer Support, 7%
  • Customer Service, 5%
  • Troubleshoot, 5%
Common desktop support consultant skills
  • Desktop Support, 12%
  • Customer Service, 11%
  • Troubleshoot, 8%
  • PC, 6%
  • Technical Support, 6%
  • OS, 4%

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