Computer technician jobs in Port Salerno, FL - 285 jobs

POSITION OVERVIEW: The IT Desktop Support Technician II provides intermediate-level technical support, conducting independent field work and resolving more complex issues. This position supports County operations with troubleshooting, installations, and system updates, while mentoring Tier I staff and ensuring consistent documentation. KEY RESPONSIBILITIES: Technical Support & Troubleshooting: * Independently resolve a broad range of user issues on-site and remotely. * Accurately diagnose and document technical problems in Easy Vista. * Identify patterns in routine issues to suggest resolutions. Hardware & Software Deployment: * Deploy and maintain a variety of devices including desktops, laptops, and AV equipment. * Conduct hardware and software installations, upgrades, and repairs. * Maintain inventory systems and assist in asset tracking. Customer Service & Professional Development: * Provide high-quality support with a customer-service focus. * Stay current with IT trends and best practices through ongoing training. * Contribute to the knowledgebase and mentor Tier I technicians. COMPETENCIES: The following competencies are key to success in this role, enabling effective contribution, collaboration, and adaptability in a dynamic work environment. * Proficient in desktop OS (Windows/mac OS/Linux), hardware, and networking basics. * Demonstrated ability to handle complex support tasks independently. * Strong organizational, problem-solving, and interpersonal skills. * Knowledge of security and software patching standards. PHYSICAL REQUIREMENTS: The position requires the ability to sit, stand, and walk for extended periods. It involves frequent use of hands and fingers for typing, writing, and operating office equipment. Occasional lifting of objects up to 25 pounds may be necessary. The role also requires the ability to communicate effectively both verbally and in writing and may involve attending evening and weekend meetings as required. Prolonged computer use may pose a risk for eye strain or repetitive motion injuries ENVIRONMENTAL CONDITIONS AND WORK HAZARDS: The work environment is primarily office-based, with occasional field visits to various sites. Employees may be exposed to typical office conditions, including computers, printers, and office equipment. During site visits or meetings, there may be occasional exposure to outdoor environments. The role may involve stress due to project deadlines, public interactions, and complex problem-solving. Prolonged computer use can also lead to eye strain and repetitive motion injuries. SUPPLEMENTAL INFORMATION: This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position. EMERGENCY RESPONSE/RECOVERY ACTIVITIES: County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator. During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. EEO STATEMENT: St. Lucie County BOCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply. Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively. * High school diploma or equivalent (GED) required. * Associate degree in Computer Science, Information Technology, or a related field preferred. * CompTIA certifications preferred. * Minimum of 3 years of technical support experience. * Equivalent training, certifications, or experience may be considered in place of preferred degree. * Ability to apply technical judgment and support peers in troubleshooting. * Must be available during emergencies and natural disasters on short notice. * This position may require evening and weekend work, sometimes with little advanced notice. * Must have a valid Florida driver's license and maintain a good driving record or the ability to obtain within 30 days of employment. Pay Grade G12 Driving Position - Operating County vehicles and/or equipment is a primary function of this position. PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 2 background screening fingerprinting.

Description: International College of Health Sciences (ICHS) is seeking a Technical Support Specialist to provide comprehensive technical and administrative support across multiple campus systems and platforms. This position is essential in ensuring smooth daily operations for students, faculty, and staff by managing user accounts, coordinating on-campus technology needs, and serving as a primary resource for troubleshooting and technical training. Located in the vibrant Boynton Beach area of Florida, ICHS is committed to fostering a secure, efficient, and technology-enabled learning environment. Purpose The Technical Support Specialist will serve as a key technical administrator and support lead, managing user access, training staff, coordinating on-campus technology logistics, and supporting the college's digital infrastructure. This role is critical to maintaining the integrity, security, and efficiency of campus systems and supporting the institution's mission of delivering high-quality healthcare education. Responsibilities System Administration and User Support Serve as Zendesk Admin: add users, manage accounts, passwords, and macros, and train staff on platform features. Act as Bookings Admin: create and manage shared booking links for college events, on-campus testing, virtual meetings, and new staff orientation; train new employees on personal bookings settings. Manage Shiftboard platform: create and add bulk profile accounts for students and faculty, manage student thresholds, disable inactive profiles, add new clinical sites, and manage user access. Create bulk templates for new users/students in Typhon. Network and Security Administration Limited Active Directory administration: access server via Remote Desktop, create and manage staff/faculty accounts for on-premises access, enable/disable users, and update user profiles. Office 365 administration: update whitelist domains or users in Exchange, unlock restricted student emails in Defender. Administer Avigilon Alta/Open Path: create, assign, and manage security access cards; schedule events for suite access; manage remote access credentials for emergencies. On-Campus Technology Coordination Local On-Campus Admin: bypass system admin requirements for time sync, external hard drive access, and application installation. On-Campus Testing Coordinator: assign and organize suites for testing and presentations, consult with Deans for residency weeks, prepare laptops and devices, update security settings, set up and break down testing environments, and assist guest speakers. Vendor and Event Support Liaise with third-party vendors regarding equipment needs (access points, switches, server maintenance, new installations). Organize and support campus events with technical setup and troubleshooting. Team Leadership and Training Train and coach support staff on systems and processes. Review support tickets, student meetings, and projects for quality and efficiency. Organize support staff scheduling for campus events and operational needs. Requirements: Qualifications Education / Experience / Knowledge Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience. 2+ years of experience in technical support, IT administration, or help desk roles. Must have experience working in an educational environment (school, college, or university) Strong interpersonal skills and a customer-oriented mindset Ability to work independently and as part of a team Experience administering platforms such as Zendesk, Office 365, Active Directory, and similar systems. Strong troubleshooting, organizational, and communication skills. Proficiency in Microsoft Office Suite and remote desktop tools. Ability to train and support users with varying technical backgrounds. Desired Bachelor's degree in related field. Experience in higher education or healthcare environments. Familiarity with Shiftboard, Typhon, Avigilon Alta/Open Path, and booking platforms. Vendor management experience. Additional Information At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Navico Group is a stand-alone division of Brunswick, the world's largest recreational marine business. We are seeking a System Support Technical Specialist to join our team. The Field Service Technical Specialist is a critical team member of the Technical Support team. These team members have three primary roles within the Support Services team: Provide expert technical advice to Navico Group customers including OEMs, Manufacturers, dealership technicians and consumers; Help improve reliability and serviceability of Navico Group Connect/Integrated products; Author and maintain service information and solutions including knowledge and FAQs. At Brunswick, we have passion for our work and a distinct ability to deliver. Essential Functions: Diagnose and troubleshoot technical issues regarding Navico Group Connect/Integrated systems on marine, RV and other vehicles, including: Diagnosing systems using electronic test equipment Interpretation of fault codes Adjustments and setting for hydraulic, electrical and application performance. Development of processes related to equipment repairs and preventative maintenance. Answer escalated technical questions from internal and external NAVICO GROUP customers using personal knowledge, experience and available references while maintaining awareness of the cost of repair and vehicle uptime. Document all technical questions and data into the contact management system for: Future reference by other support team members Creating new and improving upon current technical documents Identifying emerging product or application issues and deliver this information to quality, engineering, manufacturing and product management to improve reliability and serviceability. Maintain relationships with other internal teams including, quality, product management, engineering and manufacturing to provide regular informal feedback of current issues that customer and consumers are experiencing with Navico Group Connect/Integrated systems. Support other Support Services initiatives as needed including field visits, periodic audits and training. Provide “Project Brief” handoff and additional training to associated Service teams. Support of PPC committee through Rapid Response Team Provide OEM service specific trainings in relation to Navico Connect projects. Skill Requirements: Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem-solving techniques. Problem solving and analysis; interpersonal relations; verbal and written communications; organization and leadership Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English Team player with good organizational skill and time management. Comfortable in a lab to be able to setup and test a problem the customer might be having Excellent communication skills (active listening, writing, speaking & telephone) Excellent organizational, oral and written communication skills to effectively communicate with the team and customers. Capability to read and understand technical documentation and vessel specifications. Knowledge of and experience with marine and/or mobile AC electrical systems and marine and/or mobile DC electrical systems. Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way. Required Qualifications: Bachelor's Degree preferred 3+ years of technical experience on mobile equipment Experience with Navico Group products Electrical or Electronic experience on mobile equipment Technical, Customer or dealership experience Preferred Qualifications: ABYC / RVIA Electrical Certification preferred NMEA Certification preferred Working Conditions: Travel requirements 35% and above The anticipated pay range for this position is $48,800 - $90,600 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here. Why Brunswick: Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we're proud of being recognized for making a splash with numerous awards! Next is Now! We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact ****************************** for support. For more information about EEO laws, - click here Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: ****************************** or ************. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///************************** If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at ************ or ******************************. #Brunswick Corporation

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Renewables Restoration Specialist Responsible for responding to all wind turbine and PV Solar faults throughout the Company's portfolio. The individual will have to figure out what caused the turbine to malfunction, and refer to fault handling procedures, and either restores the unit to service by remote reset or escalation to control center operator. Qualifications Must have high MS office experience, and basic understanding of networks, programming, and web building experience is a plus. Ideal candidates have to be very motivated to work in a very repetitive, fast paced environment. Top 3 Skills: - Computer savvy/ability to learn new computer systems - Must enjoy working in a high tech environment - Ability to work in a highly repetitive, fast-paced role Requirements: - 2+ years' professional working experience or someone that's currently attending school obtaining a professional or technical degree - Someone that's comfortable handling large volumes of work in a fast-paced environment Additional Information All your information will be kept confidential according to EEO guidelines.

We are seeking a Senior Technical Support Specialist with 6+ years of experience to be part of our team in our Corporate Headquarters in West Palm Beach, FL. In this position, you will be responsible for supporting users locally and remotely with IT-related issues. At WGI, you will find talented, passionate associates providing exceptional service in collaborative, team-driven environments, all while having fun and enjoying the work they do. We work to stay ahead of the curve by investing in the latest tools and technology. As one of the nation's top consulting firms, we consistently strive to promote efficiency, cultivate a culture our associates can proudly embrace, and empower our associates to advance their career growth at WGI, and beyond. WGI is always looking for remarkable individuals to join our team and help us grow in our vision. If you think you are an innovative, self-motivated team player and want to shape your community, join our WGI team today! WGI offers a complete Benefits package including: Medical, Dental, Vision, LTD & STD, Life Insurance, 401k with match, PTO, Holidays, HSA with company contribution, Pet insurance, and Employee assistance program. #LI-onsite Responsibilities Setup, installation, maintenance, and troubleshooting of hardware, software, and network operations/infrastructure Developing training materials and procedures Instructing users on the proper use of the corporate network Maintaining hardware/software inventory Documenting policies and procedures Hardware/software evaluations Running backup and recovery jobs as required Specialized IT projects as required Qualifications Bachelor's degree in Management Information Systems or Technical Certifications And 6+ years related experience Must be available to travel to multiple office locations Build, configure, and troubleshoot PC's in a Windows network environment (Apple Mac experience in a Windows environment a plus) Working knowledge of Windows Servers, Windows OS, and VMware Install and support enterprise wide applications (e.g. Microsoft Office) Install and configure new printers/copiers/plotters and other peripheral equipment Work with management and end users to establish requirements for new systems or modifications Knowledge of Network Infrastructure a plus. Achieve IT system objectives by gathering applicable data, identifying and evaluating options, and recommending a course of action Excellent oral and written communication skills Self-motivated team player who works well independently Use AI to enhance job performance and effectiveness. Applicants must be currently authorized to work in the U.S. on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas Physical Demands: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office setting. Hand-eye coordination is necessary to operate a computer, keyboard and mouse. Use of a telephone headset will allow for virtual communication with team members through Zoom and/or Microsoft Teams. While performing the duties of this job, the employee is often required to sit for prolonged periods, use hands/fingers to handle, feel or operate objects, tools or controls and reach with hands and arms, speak and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Applicants must be currently authorized to work in the U.S. on a full-time basis. We are unable to sponsor or take over the sponsorship of employment visas If you have what it takes to join our growing organization and want to be part of a dedicated team, please apply today. In return, WGI provides a competitive salary and an outstanding work environment. WGI is an Equal Opportunity Employer/Veterans/Disabled. We can recommend jobs specifically for you! Click here to get started.

Working Title: COMPUTER AUDIT ANALYST - 73000888 Pay Plan: Career Service 73000888 Salary: $69,624.12 / annually Total Compensation Estimator Tool Florida Department of Revenue General Tax Administration Computer Audit Analyst Location Negotiable This is a statewide advertisement for in-state offices. Positions may not be available for every location. This is an Internal Agency Advertisement. The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This is a Computer Audit Analyst position in the General Tax Administration Program, Audit Process. The incumbent trains new and current employees in tax law, audit procedures, and audit programs. The incumbent develops, maintains, and delivers educational courses by creating or converting audit training content that is engaging and interactive, whether delivered remotely, live, online, or as self-study courses, facilitates training through web conferencing software and in classroom settings, and conducts on-the-job training. Additionally, the incumbent performs audits with trainees; reviews audits for quality control; assists with audits; provides feedback for the development of audit procedures; prepares presentations related to tax law and audit procedures; develops job aids to assist audit staff; develops surveys to measure learner satisfaction and course effectiveness; and demonstrates strong verbal and written communication skills. MINIMUM REQUIREMENTS: * Currently employed with the Florida Department of Revenue. * Three years of experience performing sales and use tax audits within the General Tax Administration Program, Compliance Audit Process. * One year experience training auditors within the General Tax Administration Program, Compliance Audit Process. PREFERENCES: * Experience with multiple training techniques. SPECIAL NOTES: * This position requires use of your personal vehicle to conduct work assignments. * This position may require travel which may include multiple overnight stays. SALARY: The hiring salary for this position generally will not exceed $5,802.01 monthly/$69,624.12 annually. BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW CONTACT INFORMATION: Caitlin Roach, **************, ******************************** SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at ******************* The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job Overview and Why Work Here We are seeking a self -motivated and energetic Technical Services Analyst to work on -site with clients across multiple locations, including within and outside of Orange County. The ideal candidate will bring a proven foundation of customer service experience, excellent communication skills, and strong technical problem -solving abilities in a fast -paced environment. Responsibilities and Duties Install, calibrate, and test IT equipment and peripherals Monitor system operations to identify and resolve potential issues Perform system and software integration as well as hardware troubleshooting Support technical dress rehearsal efforts for IT projects Conduct data analysis as required Manage basic operating system functions (Windows 7 and above), including adding and removing users Ensure optimal operation of technical equipment through monitoring and maintenance Requirements Strong customer service, organizational, and time management skills Hands -on technical aptitude with willingness to learn new technologies Background in desktop support, including peripherals and related processes Fundamental knowledge of networking, hardware, and software Understanding of network infrastructure and software applications is a plus Excellent troubleshooting and critical thinking skills Ability to prioritize, multitask, and meet deadlines with attention to detail Proficiency with Microsoft Office Suite Flexibility to travel within the United States for technical projects RequirementsPreferred Qualifications 3+ years of experience with a B2B service provider Relevant professional certifications (ITF+, A+, N+, S+ preferred) Additional Information A reliable personal vehicle is required for this role Mileage reimbursement will be provided

The IT Service Desk provides essential support for information technologies at Liberator Medical Supply, Inc. IT Service Desk provides direct support to Liberator's staff as they use information technologies to advance the businesses mission. Service Desk staff work in a dynamic, fast-paced call center that provides services over the phone, through e-mail, chat and in person. Primary Duties and Responsibilities Customer Service: Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution. Staff members are required to track detailed information about each customer's service need in an incident management system. They then document their diagnostic steps and communications with the customer as they troubleshoot the reported problem. Investigation and use of a knowledgebase is required to find the correct solution. Staff follow-up with all customers to ensure a good experience is required. Ability to communicate effectively and professionally with members at all level across the Bard global community is essential. Keeping support services running smoothly and efficiently is a priority at the IT Service Desk, and all staff are required to perform other office work as necessary from time to time. Computing Information and Referral: Service Desk staff provide general information about computing services at Liberator. This includes information about access to services provided by IT and other Liberator departments. Service Desk staff must be familiar with and abide by company policies associated with responsible use of information technologies. Service Desk staff must be able to recognize questions that go beyond the scope of services provided by the IT Service Desk, and make accurate referrals to other service providers as needed. Problem Resolution: Service Desk staff work directly with customers to resolve their problems accessing Liberator networked services. Problem resolution involves gathering information, diagnosing the customers' needs, conducting research to find correct solutions, and confirming that the customers are able to access their required services or applications. Staff members work in teams that specialize in Windows computing. Training: Information technology at Liberator is highly dynamic. Service Desk staff have the ability to acquire and maintain a working knowledge of a wide range of applications and services. Staff members must be continually aware of changes that directly affect members of the Liberator's community. In order to develop and maintain this knowledge, Service Desk staff are required to attend regular meetings and training activities. Ancillary Duties and Responsibilities Performs other duties and tasks as assigned or directed Reporting Relationship Responsibilities No supervisory responsibilities Provides work direction only Minimum Requirements or Qualifications (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) High School Diploma or equivalent Information Technology training or degree in related field and/or 1 year IT work experience. Past work experience in a high-traffic customer service setting. Excellent verbal and written communication skills. Knowledge of commonly used concepts, practices, and procedures for end user technical support. Strong customer service experience. Excellent phone etiquette. Strong problem solving and research skills. Experience using Microsoft application and cloud services. Functional knowledge of Windows computing. Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ) While performing the duties of this job, the employee is frequently required to reach, kneel, bend, stand, walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 45 lbs. Work Environment (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ) While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

Computer-Aided Inspection Technician (Entry Level) UNEW, Inc. , formerly ETS Power Group, Inc., is an ISO-certified provider of dimensional inspection services supporting aerospace, industrial gas turbine, and precision manufacturing industries. We use advanced optical scanning systems and Zeiss Inspect software to ensure the highest accuracy in component verification. As a Computer-Aided Inspection Technician , you'll learn to perform dimensional inspections using Zeiss Inspect (formerly GOM Inspect) software and high-precision 3D scanning systems. This is a great opportunity for someone mechanically inclined who enjoys hands-on technical work and wants to grow into an advanced metrology or engineering role. Key Responsibilities Process scanned data and compare geometry to CAD models and blueprints using Zeiss Inspect. Support creation of dimensional inspection reports following ISO17025 procedures. Learn to interpret blueprints and GD&T to verify part conformance. Maintain cleanliness, calibration, and operational readiness of scanning and computer equipment. Work closely with senior engineers and technicians to improve workflows and gain proficiency. Requirements Basic understanding of mechanical concepts, measurement, or blueprint reading. Strong attention to detail and willingness to learn new metrology technologies. Basic computer proficiency (Microsoft Office, file management). Prior experience with CAD, 3D printing, or machining a plus. Ability to follow written procedures and work accurately with minimal supervision. Must be a U.S. person (per ITAR regulations). What We Offer On-the-job training with Zeiss Inspect / GOM Inspect and 3D optical scanning systems. Growth opportunity into advanced inspection or engineering roles. Competitive pay, benefits, and a clean, technology-driven work environment. Be part of an ISO17025-accredited team supporting world-class aerospace and power generation companies.

Job Description Computer-Aided Inspection Technician (Entry Level) UNEW, Inc., formerly ETS Power Group, Inc., is an ISO-certified provider of dimensional inspection services supporting aerospace, industrial gas turbine, and precision manufacturing industries. We use advanced optical scanning systems and Zeiss Inspect software to ensure the highest accuracy in component verification. As a Computer-Aided Inspection Technician, you'll learn to perform dimensional inspections using Zeiss Inspect (formerly GOM Inspect) software and high-precision 3D scanning systems. This is a great opportunity for someone mechanically inclined who enjoys hands-on technical work and wants to grow into an advanced metrology or engineering role. Key Responsibilities Process scanned data and compare geometry to CAD models and blueprints using Zeiss Inspect. Support creation of dimensional inspection reports following ISO17025 procedures. Learn to interpret blueprints and GD&T to verify part conformance. Maintain cleanliness, calibration, and operational readiness of scanning and computer equipment. Work closely with senior engineers and technicians to improve workflows and gain proficiency. Requirements Basic understanding of mechanical concepts, measurement, or blueprint reading. Strong attention to detail and willingness to learn new metrology technologies. Basic computer proficiency (Microsoft Office, file management). Prior experience with CAD, 3D printing, or machining a plus. Ability to follow written procedures and work accurately with minimal supervision. Must be a U.S. person (per ITAR regulations). What We Offer On-the-job training with Zeiss Inspect / GOM Inspect and 3D optical scanning systems. Growth opportunity into advanced inspection or engineering roles. Competitive pay, benefits, and a clean, technology-driven work environment. Be part of an ISO17025-accredited team supporting world-class aerospace and power generation companies.

Role Description: The ITS (Intelligent Transportation Systems) Technician is responsible for the installation, maintenance, and troubleshooting of low-voltage systems and equipment related to transportation infrastructure. This includes systems like traffic signals, dynamic message signs (DMS), cameras, sensors, and other related technologies used in traffic management and public safety. The technician will work closely with project managers, engineers, and other team members to ensure systems are installed and maintained to the highest standards. Responsibilities: 1. Installation & Setup: Install and configure low-voltage systems such as traffic control systems, surveillance cameras, sensors, and communication equipment. Mount and secure devices, wiring, and components in accordance with safety standards. Ensure systems are properly connected, calibrated, and operational. 2. Maintenance & Troubleshooting: Perform routine inspections, maintenance, and repairs on ITS systems to ensure optimal functionality. Diagnose and troubleshoot electrical and mechanical issues with low-voltage systems, components, and wiring. Respond to service calls and emergency repairs in a timely and efficient manner. 3. System Testing & Calibration: Conduct tests to ensure systems are functioning according to specifications. Calibrate and fine-tune systems to optimize performance. Perform software and hardware updates as required. 4. Documentation & Reporting: Maintain accurate records of installations, maintenance activities, repairs, and system configurations. Provide reports on project progress, maintenance schedules, and system performance. Document any system malfunctions and repairs made. 5. Compliance & Safety: Follow all relevant safety procedures and codes while working on low-voltage systems. Ensure all work complies with local, state, and national electrical codes and regulations. Maintain a clean and organized work area, ensuring safe handling of equipment. Qualifications: High school diploma or equivalent (Associate's degree or technical certification in a related field preferred). Proven experience with low-voltage systems, electrical systems, or ITS technologies. Knowledge of traffic control systems, surveillance systems, sensors, and other related equipment. Familiarity with relevant electrical codes and safety standards. Ability to read and understand blueprints, wiring diagrams, and technical manuals. Strong troubleshooting and problem-solving skills. Good communication skills and ability to work as part of a team. Valid driver's license (for traveling between job sites). Why us: Competitive salary and benefits package including 401k matching; medical, dental, and vision insurance; company paid life insurance; company paid time off; company paid holidays; etc. Opportunities for professional growth and development. Chance to work on exciting and impactful projects. A commitment to safety and innovation. Supportive and experienced leadership team. Traffic Management Solutions is an Equal Opportunity Employer by both policy and practice. We encourage candidates from all backgrounds to apply. It is the intent of Traffic Management Solutions employment and personnel practices to conform to all Federal, State and local laws and regulations regarding non-discrimination.

Dedicated IT Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture. We are searching for multiple Level 2 Support Technicians to augment our Mid-Market and SMB Service divisions and play a pivotal role in continued growth as we advance as to being a top 5 privately owned (non- private equity backed) MSPs in the United States. If you would like to know more about Dedicated IT, click the links below: ********************************* ********************************* Position Summary Location: West Palm Beach, FL Schedule: 8 AM - 5 PM, 9 AM - 6 PM EST, other shifts potentially available. 3/2 Hybrid schedule available after 90 days Salary: Up to $65,000 Support Technicians help our clients manage their technology, support their employees, and respond to day-to-day support needs. Working in the Dedicated IT Service Desk provides an experience of learning and managing systems of all shapes and sizes across the healthcare industry. Employees can expect to be equipped with modern hardware, tools that automate the ability to deliver an amazing experience, and systems that level up skills and experience. Support Technician II's are customer-oriented individuals that provide technical support to users efficiently and accurately. They primarily focus on fielding all incoming calls and assisting with e-mailed tickets as needed, as well as assisting and mentoring ST1. Support Technician II's are considered DIT's core technical team that support a large variety of clients, solving their technical problems through creative problem solving. We Are Looking for Candidates That Embody Our Core Values: • Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients. • Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL. • Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day. • Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear. Functions of Support Technician - Level 2 • Handle support tickets and work to resolve client issues within SLA times • Work with team, Service Delivery Manager, and Team Lead to provide top quality service • Work on a variety of basic to complex issues requested by end users • Create tickets, document detailed notes, and accurately tracking time • Update technical documentation in system • Own and work email tickets when not answering calls or when requested • Escalate requests or tickets to Team Lead with detailed notes of attempted remediations and recommended solutions • Train/Mentor and Assist Support Technician I's • Identify possible Major Incidents and notify Team Lead/Service Delivery Manager immediately • Find alternative workarounds to problems when established procedures fail • Train users in supported software & hardware • Assist clients with the installation of business line software and related services for infrastructure or end-user • Vendor management for client related support ticket resolution • Ensuring all cases are followed up on in a timely manner • Provide timely updates to clients • Assist in training new employees Technical Skills Required • Ability to solve problems without specific instructional guidance • Observe daily activities to learn overall IT Infrastructure, methods, and industry standards • Assist clients with the installation of business line software and related services • Train users in supported software & hardware • Work with vendor support contacts to resolve technical problems with Equipment & software • Ability to explain technical information in simple terms • Intermediate to advanced experience supporting/troubleshooting: o Workstation hardware o Windows/Mac OS o Mobile devices o MFA o Desk phones and headsets o Printers/Scanners o SharePoint/OneDrive/365 o Active Directory o DNS/DHCP o NTFS/File permissions o Firewall/VPN o Network Infrastructure including R&S and APs/WAPs • Understanding of support tools, techniques, and technology used to provide client services • Typing skills to ensure quick and accurate entry of service ticket details o 50 WPM • Technical Writing and Documenting Education/Experience Qualifications • High School Diploma/GED required. • Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications - multiple preferred + relevant experience • At least 2-3 years in a previous help desk or relevant advanced role, required. • Prior MSP experience required • Prior Healthcare IT experience preferred • ConnectWise experience preferred • Experience supporting medical clients, EMR, and HIPAA understanding preferred Perks: • Comprehensive Benefits Package • 401K plus company match • 9 paid company holidays • 3 weeks PTO + 1 week sick leave • Opportunities for growth & development Thanks for your interest in Dedicated IT! Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.

NEW HORIZONS OF THE TREASURE COAST New Horizons of the Treasure Coast and Okeechobee is the region's most comprehensive mental health and substance use recovery agency, with nine facilities across four counties serving 14,000 children and adults annually, regardless of their ability to pay. New Horizons of the Treasure Coast was created in 1958 by community members who passionately believed that quality mental health services should be available to all in need on the Treasure Coast. From its first location in Ft. Pierce, New Horizons has expanded to serve residents in Indian River, Martin, Okeechobee, and St. Lucie Counties, with its main campus on Midway Road in Fort Pierce. We are seeking dedicated and compassionate RECOVERY SUPPORT TECHNICIANS who are eager and ready to help individuals with behavioral health problems. Interested candidates will be fully trained and must be ready and willing to serve our population. EXEMPTION STATUS: Hourly Non-Exempt / Non-Exempt employees are eligible to overtime every time is approved and needed. REQUIREMENTS: * Individuals with High School Diploma willing to learn the Behavioral Healthcare system * Certified Nursing Assistant wanting to gain experience in the Behavioral Health Field (Preferred but not required) * Student in the Social Services field who are willing to gain more experience in a behavioral health setting due to their field of study. (Preferred but not required) * Must have a valid Florida Driver's License with 6 points or less in the last 5 years (Required) * Must work all units within New Horizons of the Treasure Coast (Adult & Children) (Required) * Must be willing to work a weekend during the month (Required) ESSENTIAL JOB FUNCTIONS * Assists in daily course of treatment for new and existing clients, observation, and referral of clients presenting for services. * Takes direction from charge nurse and for Screening * Recognizes signs of aggressive behavior and responds promptly to crisis situations. * Appropriately utilizes verbal and physical intervention non-violent crisis intervention techniques to redirect and prompt clients to safe and appropriate behavior. * Completes all shift duties as assigned in an efficient manner and meets all time requirements (15 minutes checks, routine checks, or searches, etc). * Places clients in seclusion and or restraints in accordance with unit protocol and procedure as a last resort. * Guides and participates in client therapeutic milieu. * Effectively interacts with client's family and significant others. * Is familiar with assigned clients' individual treatment plan goals and assists and encourages clients in implementing and carrying out appropriate aspects of the plan. * Maintains an atmosphere of dignity and respect in all interactions. * Must be awake and alert at all times. * Prepares written documentation and record keeping for assigned clients. * All entries made in the client's medical record are in correct sequence and according to protocol and procedure. * Close observation check lists are completed in a timely and accurate manner and according to protocol and procedure. * Documentation is neat, legible, and in accordance with accepted charting standards. * Provides assistance for clients who present for services. * Obtains as much general information from the client and family as possible. * Client orientation to facility is completed in a timely manner according to protocol and procedure. * Valuables are secured and recorded according to protocol and procedures * Client's belongings are checked according to protocol and procedure. * Client rights and responsibilities are effectively communicated upon admission. * Maintains current driver's license. * Miscellaneous duties are performed according to instruction NEW HORIZONS OFFERS A GREAT BENEFIT PACKET THAT INCLUDES: * Health insurance * Dental insurance * Vision insurance * Disability insurance * Paid time off * Paid holidays * Paid sick leave * Paid training * Employee Assistance Program * Employer Paid Life Insurance * Retirement Plan (403b) Requirements PHYSICAL REQUIREMENTS * Must be able to apply Therapeutic Effective Aggression Management (CPI/CARE) Techniques without limitations. * Job Function requires extended Standing or walking-Standing is to remain on one's feet in an upright position at various times to assist clients or staff. * Lifting or carrying objects weighing 20-50 pounds * Ability to lift or move objects weighing 51 pounds to 100 pounds with the use of appropriate devices * The work requires visual acuity such as preparing and analyzing data and figures; to utilize computer systems; extensive reading. Must have the ability to effectively communicate in both written and oral form * Must pass Level 2 Background through DCF and AHCA Clearinghouse. For more information, click on the link: ********************************

Integrates tower products such as multi-section telescoping towers, trailers, shelters, control cabinets, and generators completely by working on bench tops or floor by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Positions parts according to knowledge of unit being assembled or following blueprints. Fastens parts together with bolts, screws, speed clips, rivets, or other fasteners. Removes small quantities of metal with hand files and scrapers to produce close fit between parts. Operates hand drills, drill presses, hand grinders, band saw, and air tools to assist in assembly operation. Installs parts such as mounts, brackets, control cables, motors, electrical components, and accessory items and works them to assure free movement. Conducts or assists in conducting final acceptance tests of the complete product. Other duties may be assigned. REQUIRED COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies: Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Must be able to speak fluent English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide. Ability to read and use a tape measure. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is daily required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually loud.

Desktop Support Technician Location: Fort Pierce, FL, 34945 Job Description: We are seeking a skilled Desktop Support Technician to provide technical support to our employees in Fort Pierce, FL. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent troubleshooting skills. The Desktop Support Technician will be responsible for installing, maintaining, and troubleshooting desktop systems, printers, and other peripherals. They will also assist with software installations, upgrades, and patches, and provide training and support to end users. Responsibilities: Install, configure, and maintain desktop systems, printers, and peripherals Troubleshoot hardware and software issues Provide technical support to end users Assist with software installations, upgrades, and patches Train end users on new technologies Document technical procedures and solutions Requirements: 2+ years of experience in desktop support or a related field Strong knowledge of computer hardware and software Excellent troubleshooting skills Good communication and customer service skills Ability to work independently and as part of a team CompTIA A+ certification is a plus

Job Description SMArtX provides managed accounts technology that supports modern wealth management platforms. When our client success team runs into technical issues, the Technical Support Specialist helps identify the problem, work toward a solution, and keep everyone informed along the way. This is a hands-on support role focused on troubleshooting, client communication, and working closely with our Product and Engineering teams when issues require deeper investigation. What You'll Do Serve as the first point of contact for technical issues from internal teams Investigate and troubleshoot issues, including identifying root causes and assessing impact Track and manage support tickets from start to resolution Communicate clearly with clients, providing updates and explanations in plain language Work with Product, Engineering, and Client Success teams to resolve complex issues Help create and maintain troubleshooting guides and support documentation Creating runbooks for repetitive tasks. Work with our external monitoring team to pass runbooks for them to run. Work towards automation of all manual & repetitive tasks. What We're Looking For 2+ years of experience supporting clients in a SaaS or enterprise software environment Experience in financial services preferred Comfort reading and writing code, or deep experience in at least one language (C#, Java, or Python preferred) Working knowledge of databases and SQL Basic understanding of APIs, web services, and cloud-based systems Strong problem-solving skills and attention to detail Ability to communicate effectively with both technical and non-technical users Organized, self-motivated, and able to manage multiple issues at once Bachelor's degree in Computer Science or a related field preferred About SmartX Founded in 2013, SmartX Advisory Solutions is a growing financial technology firm focused on building innovative solutions for the wealth management industry. We offer a professional, collaborative, and flexible work environment. Powered by JazzHR GmIVHkNvnX