Computer technician jobs in Puerto Rico

Job Description NUC University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day and go visit a user the third day. The IT Support Specialist I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University, and provides deep expertise in specific skills. Examples of these skills include hardware configuration and repair, network, telephony, learning management system (LMS), student information system (SIS), CRM, business intelligence, document management, etc. IT Support Specialist I is a Tier 1 support resource. The IT Support Specialist I tracks changes and enhancements in technologies, hardware, software, and applications. The IT Support Specialist I is the first line of defense in keeping up with technological changes. The location of the role may be at a specific campus, in a centralized location, or remote. Travel to campuses may be required. Essential duties and responsibilities: Monitors the ticketing system extracting prioritized tickets and takes appropriate action to resolve client issues. Provide technical guidance, advice, and training to system users. Provide training in their area of expertise to IT Service Desk Analyst. Build and maintain positive, constructive partnering relationships with the campus community. Perform IT production support for assigned area(s) according to documented processes. Perform deskside support for end-users and provide local “remote hands” when required by system administrators or engineers. Interact with students, faculty, and administrative staff supporting all aspects of infrastructure and classroom/meeting room technology in their environment. Install, maintain, and upgrade workstation and peripheral hardware and software. Coordinate computer support activities with multiple user departments and internal teams, as well as third party vendors. Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs. Log all customer interactions, filling out detailed information in tickets and document resolutions. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Qualifications /Education: Associate's degree in information technology, computer science or closely related field. Minimum one (1) year previous experience and/or training that includes desktop support, network maintenance and design.

Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: Bilingual Help Desk Analyst Scope: Full-time | Puerto Rico | On site What Makes This Opportunity Unique As a Helpdesk Support Analyst, you will be part of a fast-paced, dynamic team, focused on providing exceptional technical support and contributing to the smooth operation of our systems. This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork. You'll be at the forefront of our commitment to delivering top-tier customer service, helping our teams work efficiently while gaining valuable experience in the IT support space. Key Responsibilities * Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues. * Manage incoming support requests, prioritize tasks, and follow up to ensure prompt resolution of issues. * Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications. * Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary. * Assist with system maintenance tasks and software installations as required. * Maintain accurate documentation of support activities, including steps to resolve issues, solutions, and user guides. * Collaborate with IT and other groups to ensure smooth IT operations and identify areas for improvement. * Maintain an efficient support environment by adhering to standard methodologies for all helpdesk processes. What we need to see from you Profile Requirements * Bachelor's degree in Information Technology or related field. * Previous experience in a helpdesk or technical support role, providing on-site or remote assistance. * Proficient in operating systems (Windows, mac OS, Linux) and resolving hardware difficulties. Required Skills * Proficiency in resolving hardware and software issues, including printers, VPN connections, and network-related problems. * Familiarity with ticketing systems and incident management tools (e.g., ServiceNow, JIRA, or similar). * Superb communication skills, with the ability to explain technical issues to non-technical users. * Strong problem-solving skills and the ability to manage multiple tasks simultaneously. * Ability to work under stress, prioritize tasks, and ensure timely resolution of support requests. * English Level: B2+ Preferred Skills * Experience with ITIL frameworks and standard processes for incident management. * Familiarity with cloud-based platforms (e.g., Office 365, AWS) and remote support tools (e.g., TeamViewer, Remote Desktop). * Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus. Benefits * A unique culture with corporate values that promote a grateful and supportive work environment. * Opportunity to develop your potential in a personalized manner according to your goals within the role. * Economic incentive program for employee referrals for active positions. * Recreational spaces, celebrations, and activities for your physical and mental health. At SoftwareOne, we are committed to providing a respectful environment where equal employment opportunities are available to all applicants and team members, regardless of race, color, religion, age, gender, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Disclaimer: This job posting is for future opportunities and is not intended for immediate hiring. We are always looking for dedicated individuals to join our team and encourage you to submit your application. By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience. We appreciate your interest and will reach out if a suitable position becomes available. Job Function Software & Cloud

Title Specialist I, Technical Support Customer Success Reports To Customer Support Manager We are looking for a dedicated Specialist I, Technical Support to join our Customer Success Department and serve as the primary contact for new and existing merchants who require technical and financial support. This role is crucial in delivering a "white-glove" experience to our clients by providing frontline customer support, entry-level troubleshooting, and ensuring merchant processing is secure and reliable. The ideal candidate will be highly organized, proactive, and committed to providing excellent customer service. What we're obsessive about: * Customer Satisfaction: Providing timely and effective solutions to merchants while maintaining a high level of service quality. * Technical Troubleshooting: Accurately diagnosing and resolving merchant processing issues to ensure seamless transactions. * Proactive Problem-Solving: Identifying common customer concerns and offering strategic solutions. * Collaboration & Communication: Fostering strong relationships with merchants and internal teams to improve service efficiency. Duties and Responsibilities: * Customer Support & Issue Resolution: * Answer inbound calls from the IVR system and assist merchants with their inquiries. * Provide support to new and existing customers experiencing processing issues. * Troubleshoot (entry-level) technical issues remotely and onsite as needed. * Ensure a smooth and efficient resolution process while maintaining a customer-focused approach. * Technical & Financial Assistance: * Assist merchants with account setup, financial inquiries, and bank account reconciliations. * Guide customers in understanding and using the platform effectively. * Maintain accurate records of merchant interactions and follow up on outstanding issues. * Operational Efficiency & Organization: * Organize and prioritize multiple work assignments while maintaining accuracy. * Adapt to evolving business needs and workflows efficiently. * Ensure compliance with security protocols to safeguard merchant transactions. * Perform other related duties as assigned. Qualifications: * Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment. * Some relevant experience in computer technical support (onsite technician experience is a plus). * Background in customer service and/or a call center environment. * Bilingual proficiency in English and Spanish (both written and verbal communication skills required). * Strong organizational and time management skills. * Effective problem-solving and analytical thinking abilities. * Self-motivated, detail-oriented, and team player with strong interpersonal skills. * Adaptability, flexibility, and resourcefulness to handle shifting demands. * Outgoing personality with the ability to work with diverse individuals and businesses. * Willingness to learn new skills and stay updated in a fast-paced industry. Working Conditions: * On site: 8-hour shift. * Extensive desk-based work, including prolonged periods of computer use and administrative tasks. * Frequent interaction with merchants, venders, sales representatives and internal teams. Travel * NA Job Classification * Non- Exempt Equality: At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at *************. Compensation and Benefits Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation - including incentives or bonuses - may also be included in the total compensation package. We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed. Note to Agencies: Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, Puerto Rico, and Boston, United States, we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America. Job Summary: We are seeking a skilled Technical Services Specialist with expertise in tablet press operations to join our team. The ideal candidate will be responsible for ensuring the efficient and effective operation of tablet press machinery, troubleshooting technical issues, and optimizing production processes. Key Responsibilities: Operate and maintain tablet press machinery to ensure optimal performance. Troubleshoot and resolve technical issues related to tablet press operations. Conduct routine maintenance and calibration of equipment. Perform IQ, PQ, OQ of manufacturing equipment (compression, tablet press) Collaborate with the production team to optimize manufacturing processes. Ensure compliance with safety and quality standards. Document and report any deviations or issues in the production process. Provide technical support and training to production staff. Assist in the development and implementation of process improvements. Qualifications: Bachelor's degree in Mechanical Engineering, Pharmaceutical Sciences, or a related field. Proven experience in tablet press operations and technical services. Strong understanding of pharmaceutical manufacturing processes. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Knowledge of GMP (Good Manufacturing Practices) and regulatory requirements. Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley. Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Job Details Puerto Rico, PR $75000.00 - $95000.00 Salary/year CorporateDescription We are seeking a highly skilled Microsoft 365 for Enterprise and Desktop Engineer to oversee the management, maintenance, and optimization of our Microsoft 365 environment while also handling desktop engineering and endpoint management. This role focuses on ensuring the security, compliance, and performance of cloud-based services, including Exchange Online, SharePoint, Teams, OneDrive, Defender, and Purview, alongside administrative tasks in the Microsoft 365 Admin Center and Azure Entra. Additionally, the role involves creating, configuring, and troubleshooting Windows desktop deployments and endpoint devices using tools like Microsoft Endpoint Manager (Intune). The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage multiple priorities in a dynamic environment. This role reports to IT Manager in our corporate office (Sarasota, FL). Primary Responsibilities: Microsoft 365 Administration (60%): Manage and maintain the Microsoft 365 environment, including Exchange Online, SharePoint, Teams, OneDrive, Defender, and Purview. Perform administrative tasks such as user account management, licensing, permissions, and security policy enforcement in the Microsoft 365 Admin Center and Azure Entra. Monitor system health, troubleshoot issues, and ensure optimal performance of Microsoft 365 services. Implement and manage security and compliance policies, including Multi-Factor Authentication (MFA), Conditional Access, and Data Loss Prevention (DLP). Oversee updates, migrations, and configurations to maintain a secure and efficient cloud environment. Desktop Engineering (30%): Create, configure, and troubleshoot Windows desktop deployments, applications, and endpoint devices. Utilize Microsoft Endpoint Manager (Intune) for device management, ensuring seamless deployment and maintenance of endpoints. Support endpoint security and compliance using Microsoft Defender and related tools. Other Projects and Assignments (10%): Contribute to additional IT projects, initiatives, or cross-functional assignments as needed. Collaborate with team members to support organizational goals and improve system processes. Required Skills and Qualifications: Technical Skills: Proficiency in managing Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, Defender, Purview). Knowledge of Azure Active Directory (Azure Entra) for identity and access management. Experience with PowerShell scripting for automation and configuration tasks. Proficiency in Microsoft Endpoint Manager (Intune) for device and endpoint management. Familiarity with Microsoft Defender and Purview for security and compliance. Certifications (Preferred): Microsoft 365 Certified: Administrator Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft Certified: Security Operations Analyst Associate Microsoft Certified: Information Protection and Compliance Administrator Soft Skills: Strong problem-solving and analytical skills. Excellent communication and collaboration abilities. Ability to prioritize tasks and manage time effectively in a dynamic environment. Experience: 3+ years of experience in Microsoft 365 administration and desktop engineering. Proven track record of managing cloud-based services, endpoint devices, and implementing security/compliance policies. Experience with system migrations, updates, and troubleshooting in a Microsoft 365 environment. Physical Demands: While performing the duties of this job, the employee is frequently required to sit, use hands to operate computers and other office equipment, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; stand; use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds for equipment setup or maintenance tasks. Specific vision abilities required by this job include close vision, color vision, and depth perception for working with computer screens and hardware. Physical demands may vary from site to site and, in some cases, may be greater or lesser than indicated here. Work Environment: While performing the duties of this job, the employee primarily works in an office environment but may occasionally be exposed to outside weather conditions when performing equipment setup, maintenance, or on-site troubleshooting. The employee may be exposed to wet and/or humid conditions, fumes, or airborne particles when working in data centers or outdoor settings. The noise level in the work environment is typically moderate but may be loud in data centers or when working with equipment outdoors. Ceres Caribe is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. E-Verify: We comply with Federal law by verifying employment eligibility.

**_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

Job Description Ubicacion: Guaynabo As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health's Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues. Key Responsibilities: Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations. Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals. Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations. Assist other neighboring areas with workload as needed. Maintain and meet service level agreements (SLAs). Work Schedule & Availability: Standard day shift with possible weekend and holiday rotations. On-call availability for weekday evenings and high-severity onsite service calls. Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off. Minimum Requirements: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience. Equal Opportunity Employer F/M/V/D

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Ricoand they are in need of a Fully RemoteHelp Desk Support Level IITechnician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Guaynabo, PR

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

NUC University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day and go visit a user the third day. The IT Support Specialist I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University, and provides deep expertise in specific skills. Examples of these skills include hardware configuration and repair, network, telephony, learning management system (LMS), student information system (SIS), CRM, business intelligence, document management, etc. IT Support Specialist I is a Tier 1 support resource. The IT Support Specialist I tracks changes and enhancements in technologies, hardware, software, and applications. The IT Support Specialist I is the first line of defense in keeping up with technological changes. The location of the role may be at a specific campus, in a centralized location, or remote. Travel to campuses may be required. Essential duties and responsibilities: Monitors the ticketing system extracting prioritized tickets and takes appropriate action to resolve client issues. Provide technical guidance, advice, and training to system users. Provide training in their area of expertise to IT Service Desk Analyst. Build and maintain positive, constructive partnering relationships with the campus community. Perform IT production support for assigned area(s) according to documented processes. Perform deskside support for end-users and provide local “remote hands” when required by system administrators or engineers. Interact with students, faculty, and administrative staff supporting all aspects of infrastructure and classroom/meeting room technology in their environment. Install, maintain, and upgrade workstation and peripheral hardware and software. Coordinate computer support activities with multiple user departments and internal teams, as well as third party vendors. Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs. Log all customer interactions, filling out detailed information in tickets and document resolutions. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Qualifications /Education: Associate's degree in information technology, computer science or closely related field. Minimum one (1) year previous experience and/or training that includes desktop support, network maintenance and design.

Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician's skill base, they will listen, ask questions, and provide resolution for the employee's concerns in a professional business manner. Job Summary: Performs intake activities related to the support of end-users. Documents problems they are experiencing and gathers information necessary for problem resolution. Provides support in the form of troubleshooting activities for standard problems encountered by end-users. Follows established methodologies or procedures to determine end-user problems and provide a solution. May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem. Escalates complex, non-routine issues to more experienced teammates. Works within standard guidelines. Makes decisions within guidelines. Work environment is normally in an office setting Minimum Requirements: High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience. Hand on Experience on Windows PC environment Must be fluent in English and Spanish languages Reliable personal transportation required Preferred Requirements: Associate's or technical degree and 3 years of work experience in IT Customer service experience Knowledge of the following Windows Servers 2012, 2016, 2019 Microsoft Active Directory Basic networking protocols Physical cables patching knowledge - Phone and LAN cables CCTV VoIP

Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: * Industrial Automation Software Technician Qualifications: * Minimum 3 years experience in a similar role (manufacturing/industrial automation). * Strong expertise in PLCs, motion control, HMIs, RFIDs, robotics, and vision systems. * Industrial IT/computer hardware/software support experience. * Strong troubleshooting, problem-solving, and teamwork skills. * Flexibility with schedule adjustments. Key Responsibilities: * Troubleshoot, repair, and maintain automated equipment (PLCs, motion control, HMIs, RFIDs, robots, and vision systems). * Perform repair and replacement of computers connected to manufacturing equipment. * Execute application backup/restore to maintain validated system state. * Support integration and configuration of automation technologies. * Document activities per quality and regulatory standards. * Provide flexibility to support business demands (overtime, holidays, weekends, or night shifts when required).

We are seeking an Industrial Automation Software Technician that will support manufacturing operations by troubleshooting, repairing, and maintaining automated equipment, as well as ensuring validated states are preserved through application backup and restore.Key Responsibilities Troubleshoot, repair, and maintain automated equipment (PLCs, motion control, HMIs, RFIDs, robots, and vision systems). Perform repair and replacement of computers connected to manufacturing equipment. Execute application backup/restore to maintain validated system state. Support integration and configuration of automation technologies. Document activities per quality and regulatory standards. Provide flexibility to support business demands (overtime, holidays, weekends, or night shifts when required). Qualifications Minimum 3 years' experience in a similar role (manufacturing/industrial automation). Strong expertise in PLCs, motion control, HMIs, RFIDs, robotics, and vision systems. Industrial IT/computer hardware/software support experience. Strong troubleshooting, problem-solving, and teamwork skills. Flexibility with schedule adjustments. Education: At least Technical Degree or related education, Programming or Computers related. You need to be able to commute to the site since we do not offer relocation package. "Drug Free Workplace Policy: In accordance with our commitment to maintaining a safe and productive work environment, all applicants for employment with our company are required to affirm their commitment to a drug-free workplace and consent to pre-employment drug testing as a condition of employment." Share Tech Group is committed to being an equal opportunity employer, fostering a diverse and inclusive workplace where all individuals are treated with respect and provided with equal opportunities for employment and advancement.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities. Provide 2nd level support to customers and technicians according to SOP's to comply with WorldNet's Service Level Agreement (repair time and follow up). Maintain highest level of quality in all customer interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to, the following: Effectively handle customer service repair and troubleshooting tickets to assure repairs requests are properly handled according to standards and procedures. Understand and fix IP Routing topologies, including proficiency of static routes and routing protocols. Understand and fix Ethernet connection, including knowledge of VLAN, MAC Address and ARP. Understand and solve problems of fiber optics connections, including understanding of OTDR test and optical power meter. Effectively handle customer, service provider, internal staff service repair and troubleshooting calls or email to assure repairs requests are properly reported according to standards and procedures during working hours and nonworking. Troubleshoot, diagnose, and refer Repair tickets to the corresponded area no later than 1 hour after receiving the ticket and inform the customer the test results. Perform troubleshooting according to SOP's and the Repair Troubleshooting Guide to assure repairs requests are properly reported to avoid delays in service restoration and charges for unnecessary dispatches by our providers. Provide support in MSP products and others, example (WAN/LAN/Wifi Aps/ Security). Manage all VIP customer, Sales, and Operations repair tickets within established timeframe. Ensuring that customer and internal areas are informed periodically of ticket and situation status. Provide 2nd level support resolving complex repairs referred from 1st level technicians. Maintain consistent and timely follow-up of service providers to ensure SLA compliance. Escalate any situation of delay with provider to team leader or supervisor. Perform all extended test that include but are not limited to: Customers with several lines OOS, Special Services that requires monitoring of transport quality, Facility changes with Collocation technician and Network Design. Responsible to identify repeated issues, investigate root cause and refer to Team Leader or Supervisor for an alternate solution. Ensure customer's service is operational within specified repair time frame based on our SLA's. Effectively maintain customers informed of their repair status based on our SLA's. Provide assistance to RFT, NEO, Transport department, providers and customer technicians, to complete the Repair. Effectively handle the troubleshooting with the technicians to ensure the Repair was completed. Update internal repair order tracking system on a regular day basis until the repair is completed. Effectively maintain customers informed of their repair status daily or as required by the customer. Keep the average Repair time in twelve (12) hours or less as determined by WorldNet management. Notify Team Leader or Supervisor when tickets have exceeded established timeframe in order to escalate the situation. Follow company policies and procedures to meet relevant company-wide statistics. Handles inbound and outbound calls. Available to work different shifts, including nights, weekends, and holidays. Attend customers based on call etiquette procedures. Shall respect, preserve with the privacy, confidentiality, and security of confidential information and WorldNet owned equipment/property/Customers. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree and three years of equivalent experience in related field and/or certifications (A + & Network + certifications, CCNA and NS4 preferred) or equivalent combination of education and experience. KNOWLEDGE, SKILLS & ABILITIES Knowledge of network topology or equivalent 1 year experience in maintenance and repair. Experience in networking and telephony. Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer. Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers. Knowledge in troubleshooting internet routing protocols. (OSPF, BGP, etc). Advanced level of knowledge in testing DS1 & DS3 circuits. Knowledge of Windows Office. Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed. Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in different scenarios including/but not limited to restoring problems with signaling, CODECS, Packet Loss and Transport. Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in telecommunication industry. Experience in phone support and troubleshooting of client communication networks. Understand and know the basic operation of routers, switches, and firewalls Knowledge network topologies and operation Troubleshooting experience with telecommunications providers Must be able to work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations. Proven ability to analyze problems and solve them creatively. Bilingual (Spanish and English). Computer knowledge, Microsoft Office. Customer Focus and service oriented. Strong verbal, written, and negotiation skills to retain existing customer base. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job, requires the employee to sit, stand, and bend, and a normal range of hearing and vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment, usually quiet. No physical discomfort or exposure to hazardous due to temperature, dust, noise, etc. Able to work in a fast pace environment with continuous interruptions. EMPLOYER'S RIGHT This does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . WorldNet Telecommunications has the right to revise this at any time. This job description is not a contract for employment.

An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology. Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience. Minimum Years of Experience: 3 years in related experience Certifications (Optional): CompTIA Network+ (Plus) Required Technologies Experience: Microsoft Office Firewall configuration, management, and monitoring Antivirus configuration, management, and monitoring Security alerts monitoring Security hardening VPN & Policies configuration and maintenance WAN maintenance and monitoring Firmware updates, hotfixes, patches, and related apps Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration VMWare / Hyper-V virtual environment Microsoft Server 2016, 2019, and 2022 Windows OS (Windows, 10 & 11) Microsoft Office 2016, 2019 and 36 Equipment inventory management Ticketing system Interpersonal Skills: Good verbal and writing communication skills Good teamwork player Proficiency in English Fast learner Positive attitude Availability to work after hours Work under pressure Proactive

QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you'll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA. Responsibilities: Responsible for overall coordination, status reporting and stability of project-oriented work efforts. Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed. Assists in identifying and prioritizing opportunities for utilizing IT to achieve the goals of the enterprise. Manages one or more cross-functional projects of medium to high complexity. Designs and creates software; analyse, design, test, develop and maintain database applications. Develop and maintain applications using the .NET environment. Work with programming languages such as C# (primarily), Visual Basic, and C++. Manage and manipulate databases using tools like SQL Management. Develop web applications using technologies like Blazor, HTML, CSS, JavaScript, and Angular. Create and maintain APIs, especially following the CRUD and REST API concepts. Test applications in QA environments to ensure proper functionality. Learn and quickly adapt to new technologies and tools as required by the project. Qualifications: Bachelor's degree in Computer Science, Programming or related field. Experience in with programming languages such as C# (primarily), Visual Basic, and C++. Being self-taught with the ability to learn quickly. Effective communication skills and teamwork. Results-oriented and problem-solving mindset. Availability to work all shifts, weekends and Holidays. Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Job Description Department Technology Department Location 342 San Luis St., Suite 304, San Juan, PR 00920 Position Computer Technician - IT Reports to Gonzalo Quezada Title Systems Engineer Position type: Full time Part time Contract In house Shift hours: 40 weekly Operating: Monday to Sunday: Rotating Extent No extent General purpose Provide assistance in the correct installation, maintenance and operation of all technological resources, and ensure the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a focus on quality, work in team and customer service. RESPONSIBILITIES AND COMPETENCES - Respond to queries that are generated by clients or employees of our institution. - Manage the networks and the technological equipment that is owned within the institution, with the aim of providing a quality service and optimizing the tasks that are developed. - Create or manage the virtual platforms that exist in the company and the users or emails that are used for work. - Provide preventive maintenance to the equipment that is used for the institution's work and reduce risks in them. - Manage the network of internal servers that are owned. - Create manuals that determine the performance of the devices that are available in the company. - Create an inventory of the products that are served by the technical support area. - Create backup copies in the areas that need it and keep the computer virus-free and out of danger. - Manage the internet connectivity and telephone services of the company. - Develop training with basic aspects for the institution's staff. - Any other task designated by your supervisor or immediate manager, not limited to the aforementioned. WORK EXPERIENCE REQUIREMENTS - Experience in support work (HelpDesk) - Experience with computer hardware work. - Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify connectivity problems) - Trained to work under pressure and able to respond to high volume of work. - Ability to work in a team. - Good verbal and written communication, interpersonal and problem solving. Academic requirements - University or technical studies in the computer science area. DEMANDS - I work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions - Exposed to use of computerized equipment at all times to perform its functions - Vision, speaking and listening are required to perform their functions and capable of being understood - Be available to work overtime in cases of operational need that may be required - Travel requirement if necessary, to the Dominican Republic facilities APPROVED by Maria Miranda De Jesús Title HR & Finance Director Employee sing Date Affirmative Action Plan Statement / Equal Employment Opportunity Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training. Insight Communications, Corp. 342 San Luis St., Suite 304, San Juan, PR 00920 Tels. ************, ************, ************ Fax. ************ Monday to Sunday, rotative schedules. 40 hours per week.

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology. Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience. Minimum Years of Experience: 3 years in related experience Certifications (Optional): CompTIA Network+ (Plus) Required Technologies Experience: Microsoft Office Firewall configuration, management, and monitoring Antivirus configuration, management, and monitoring Security alerts monitoring Security hardening VPN & Policies configuration and maintenance WAN maintenance and monitoring Firmware updates, hotfixes, patches, and related apps Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration VMWare / Hyper-V virtual environment Microsoft Server 2016, 2019, and 2022 Windows OS (Windows, 10 & 11) Microsoft Office 2016, 2019 and 36 Equipment inventory management Ticketing system Interpersonal Skills: Good verbal and writing communication skills Good teamwork player Proficiency in English Fast learner Positive attitude Availability to work after hours Work under pressure Proactive