IT Support Specialist Supervisor
Computer technician job in Draper, UT
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit **************************
Position Summary:
The Sr IT Support Specialist - Supervisor position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partners. The Sr ITSS Supervisor's primary responsibilities include managing a team of IT Support Specialists supporting Windows desktop, MAC OSX and Windows server operating systems through performance management metrics. The position will ensure that the corporation's Windows/MAC environments are maintained according to industry best practices. Leadership tasks over their teammates include monitoring daily work activities, coaching, and, if needed, correction.
Primary Responsibilities, Essential Functions and Requirements:
Supervision and mentorship of employees at local and remote locations
Partner with Support Services Leadership to develop and implement strategies and training initiatives to increase Support Specialist effectiveness
Mentor employees through sharing information, skill coaching, and suggesting effective initiatives that will assist an agent in providing excellent customer service.
Provide periodic review of employees that includes coaching customer service, technical ability and additional skill building as determined during review (Additional reviews may be staged on an ad-hoc basis, but a scheduled review is required on an annual basis)
Responsible for mid and year-end performance reviews and managing performance of your reports, through consistent feedback and formal performance reviews.
Sustain project updates and status reports to leadership on a regular basis
Maintains a strong understanding of partner's environments, including but not limited to software applications, learning management systems, and account creation procedures.
Drive best practices for remote desktop management, automation of imaging\updating, and proactive maintenance of supported systems.
Maintain and enforce the asset refresh program to keep technology in an up-to-date fashion.
Maintain desktop application inventory and assist with software licensing maintenance
Provide purchase approval and assist with providing financial forecasts for computer replacement and purchase
Define and maintain security procedures and policies; enforce these policies with ITSS team members
Monitoring, supporting, and troubleshooting systems issues
Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues
Reduce the risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
Manage and mentor student-work studies
Continue training for ITSS team members on processes and procedures.
Requirements
Experience and Qualifications:
Possession of relevant industry certifications is highly advantageous
Extensive operations experience in IT support and management
Availability for weekend shifts to support maintenance activities and participation in on-call rotation duties
A minimum of 5 years of management experience, coupled with a robust technical background
Proficiency in managing a team
Flexibility to work a schedule that may include nights and weekends
Exceptional communication skills and a proven track record of delivering excellent customer service
In-depth knowledge of technology platforms within the higher education sector
Strong analytical and problem-solving capabilities
Expertise in supporting various operating system platforms, including Microsoft 365 and Google Suite
Advanced troubleshooting skills for Windows Server operating environments
Advanced troubleshooting skills with Network devices
Proficiency in supporting AV technologies for classrooms, lectures, and performance halls
Ability to effectively communicate technical topics to individuals with varying levels of technical expertise
Excellent written and verbal communication skills, with the ability to thoroughly document implementations, modifications, and removals
Education, Certifications and Licensures:
Bachelor of Science, Computer Science, MIS degree or equivalent experience
Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************.
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.
Help Desk Technician
Computer technician job in South Jordan, UT
IT Help desk
Duration: 6 - 12 Months Contract (with possibility of extension)
Pay rate: $25.00/hr. on w2.
24/7 Schedule
Position Description: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Key Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
- Listening to the customer to gain an accurate understanding of the situation.
- Being empathetic to the customer's situation and having a sense of urgency to resolve the issue.
- Producing accurate, detailed documentation at the client, problem and incident level.
- Resolving conflict.
Responsible for high quality end-user technical support, related to enterprise software and hardware.
Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general oversight, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems.
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person.
Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly.
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations.
Provides investigation, diagnosis, resolution and recovery for hardware/software problems.
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software.
Qualifications:
Excellent customer service skills required.
Excellent communication skills required.
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
Preferred work experience in technical support role but not required.
Required Education: High school diploma or GED with relevant work experience.
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
Self motivated and ability to work on own initiative in a high pressure environment.
Willing to work variable shifts including evenings, weekends and public holidays.
Why Join Us:
Opportunity to work with a reputable financial institution.
Dynamic and collaborative work environment.
Competitive compensation package and opportunities for career advancement.
Be part of a team dedicated to delivering excellence in client service.
Desktop Support Specialist
Computer technician job in Midvale, UT
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2+ years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
IT Technical Support Specialist
Computer technician job in Layton, UT
ES3 is hiring Technical Support Specialists to join our IT Help Desk team. This role offers hands-on experience supporting a wide range of computer, network, and communication systems in a dynamic engineering environment. You'll work directly with end-users across multiple ES3 locations, gaining exposure to modern technologies and professional IT workflows.
Position Highlights
Support Windows, Mac, and Linux client operating systems and hardware
Assist / support O365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)
Monitor and respond to antivirus and malware alerts
Provide support for VPN and ZTNA applications
Adobe Acrobat, Engineering Applications and Software, Internal ERP System
Work with virtual machine hosts and clients
Troubleshot and support VOIP communications and web-enabled conferencing systems
Maintain and support print services across the organization
Collaborate with over 200 engineers, scientists, and technicians across ES3's facilities
Coordinate resolution of help desk tickets and escalate complex issues to senior IT staff
Operate from a private office in a modern work facility with access to current technologies
Participate in limited travel opportunities as needed
This position is based on site at ES3's Layton Engineering Office and supports staff across all ES3 locations, including facilities in San Diego, CA; Warner Robins, GA; Midwest City, OK; Jacksonville, FL; Abilene, TX; and Clearfield, UT.
Required Education and Availability
Demonstrated educational path in IT, Information Systems, or Software Development
Ability to work either morning (6:30-11:30 AM) or afternoon (12:30-5:30 PM), Monday-Friday
Helpful Experience and Skills
Previous help desk or customer service experience
IT-related education, certifications, or training
Additional Requirements
Must be a U.S. Citizen
Must be able to participate in a background investigation and qualify for a U.S. Government Security Clearance
Key Competencies
Effective communication and a positive disposition with staff at all levels
Openness to learning new technologies
Flexibility in adapting to changing priorities
Strong work ethic, integrity, and motivation for excellence
Respect for confidentiality and sensitive information
Dependability and reliability
Attention to detail and strong organizational skills
Compensation and Benefits
ES3 offers an enriching and rewarding environment for part-time staff, including:
Competitive paid-time-off (PTO) accrual
Dollar-for-dollar employer matching 401(k) contribution up to 6%, plus up to 2% profit sharing
We've found that staff who participate in our retirement plan are more engaged and aligned with our company culture. ES3 is committed to helping our employees retire with dignity.
Auto-ApplyIT Help Desk
Computer technician job in Magna, UT
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k.
Pay starts at $20.50 per hour
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provides support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Skills:
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines. This position is open to all US citizens at least 18 years of age.
FT Technical Support Specialist - Tier 2 (Seminaries & Institutes)
Computer technician job in Salt Lake City, UT
This full-time role serves as a Tier 2 Technical Support Specialist while leading knowledge and training initiatives for the Seminaries & Institutes of Religion (S&I) Online Help Center. The position combines technical troubleshooting expertise with a focus on knowledge sharing, end-user education, and documentation. In addition to resolving complex technical issues escalated from Tier 1, the Knowledge & Training Lead manages and grows Seminary and Institute's online Help Center, ensures department-specific training resources are captured and accessible, and maintains the Tier 1 knowledge repository (ServiceNow). This role empowers end users, reduces reliance on escalations, and supports S&I's global mission through technology.
This position offers a hybrid work schedule, with the expectation to work in the office one day per week.
* Provide Tier 2-level support for escalated tickets via ticketing systems, virtual meetings, email, and phone.
* Troubleshoot and resolve complex technical issues related to applications, accounts, and systems using logs, error messages, and replication.
* Serve as a liaison between users, engineering teams, and Product Managers to ensure timely resolution, clear communication, and updated product resources.
* Manage and prioritize support tickets in alignment with service level agreements (SLAs).
* Document and escalate incidents clearly for knowledge sharing and technical resolution.
* Manage, maintain, and expand the S&I Help Center by creating, editing, and refining support articles, FAQs, and training resources.
* Collaborate with S&I departments to incorporate department-specific materials into the S&I Help Center.
* Maintain and improve the Tier 1 knowledge repository (ServiceNow) to ensure frontline support has accurate, updated resources.
* Develop and deliver training sessions, walkthroughs, and resource guides for end users, support staff, and other stakeholders.
* Support users through remote software updates, feature rollouts, and process changes.
* Participate in team syncs and foster knowledge-sharing initiatives across support tiers.
* Report and validate software bugs, assist in testing, and provide user-focused feedback to engineering teams.
* Perform additional duties and project-based assignments as directed by support leadership.
* Work with professionalism and divine guidance to support the Church's mission through technology.
* 2-4+ years of experience in technical support, IT support, and/or knowledge/training-focused roles.
* Bachelor's degree in Information Systems, Computer Science, Business Technology, Communication, Education, or related field (preferred).
* Strong technical troubleshooting skills across desktop, web, and cloud-based systems.
* Familiarity with system administration tasks, including software updates and account configuration.
* Experience managing knowledge bases or training content (e.g., Zendesk, ServiceNow, Confluence, SharePoint).
* Skilled in technical writing, documentation, and content creation for diverse audiences.
* Excellent written and verbal communication skills; able to explain technical concepts in clear, accessible language.
* Comfortable delivering live or recorded training sessions, presentations, or workshops.
* Proficiency with Microsoft Office, Teams, and Outlook.
* Self-motivated, organized, and effective in both collaborative and independent work.
* Ability to follow structured processes while innovating improvements for efficiency and user empowerment.
Auto-ApplyTalent Acquisition & Comp Lead
Computer technician job in Salt Lake City, UT
Title: Talent Acquisition & Compensation LeadHours: Full-time; SalariedLocation: Salt Lake City, UT (hybrid) Benefits Eligible: YesLeader: Sr People Operations Mission - Why we exist and why we need you Geothermal energy is the most abundant renewable energy source in the world. There is 2,300 times more energy in geothermal heat in the ground than in oil, gas, coal, and methane combined. However, historically it's been hard to find and expensive to develop. At Zanskar, we're using better technology to find and develop new geothermal resources in order to make geothermal a cheap and vital contributor to a carbon-free electrical grid.
Zanskar grew 50% in the last twelve months and we plan to accelerate that growth. We need a Talent Acquisition & Compensation Lead to build upon and run existing systems to enable faster and more hiring across all our teams, which include software engineers, geophysical experts, geologists, drilling managers, administrators, finance, and more.
Outcomes - Problems you'll solve The Talent Acquisition & Compensation Lead will be responsible for the recruiting process such as building a healthy pipeline of candidates, managing initial screening and candidate interactions, and ensuring the candidate interactions with the company are smooth. Success will primarily be measured in speed in which we close qualified candidates through a structured process, targeting 5 weeks for time-to-hire. You will build other systems to track and improve our ability to measure recruiting success. Secondarily, the Lead will maintain a longer-term hiring plan and make sure Executive team members and necessary stakeholders are updated on the process. Additionally, the Talent Acquisition & Compensation Lead will support our People Ops function for compensation research and bi-annual comp review. Key example activities include:
Maintain and improve scorecards and structured interviews for priority roles; train interviewers and achieve >90% feedback form completion.
Proactive outreach to qualified candidates for roles based on Hiring Managers' blueprint of an ideal candidate, in addition to vetting inbounds.
Maintain / Reduce time-to-accept by ~20% through streamlined stages, calibrated rubrics, and faster decision cycles.
Support research function for salary bands for ≥80% of roles; introduce offer guardrails within internal salary bands
Optimize ATS/HRIS configuration; create single source of truth for accepted offers as well as tracking reasons for decline, if applicable.
Competencies - What we're looking for
Structured, hypothesis-driven problem solving: You break ambiguous talent and comp challenges into testable hypotheses, quantify tradeoffs, and drive to decisions with clear logic and data.
Compensation analytics & architecture: Skilled in market pricing, leveling frameworks, salary banding, location differentials, and pay equity analysis; comfortable with messy data and building pragmatic models using tools such as Pave, Mercer, Carta comps, etc.
Full-funnel talent acquisition craft: You've built scalable sourcing strategies for technical and/or niche roles, supported structured interviews, and improved quality-of-hire while keeping time-to-hire to 30 days for traditional roles, 50 days for more niche/technical roles.
Stakeholder influence & change management: Credible partner to hiring managers; you align on principles, maintain & improve operating mechanisms, and hold teams accountable without creating friction/disrupting HM's current work-flow.
Systems fluency & operational rigor: You get leverage from tools ATS/HRIS systems (Lever & Lattice knowledge a plus) and support processes that are simple, compliant, and flexible, but hard to break. You maintain organized job search documentation, help draft federally compliant job descriptions, and leverage appropriate recruiting channels depending on the role (university job boards, domain specific job boards, etc)
Nice-to-haves: Startup experience; exposure to energy, drilling, geoscience, or tech
Location & Benefits
The position is located in Salt Lake City, UT (hybrid)
Full-time; Salaried
Paid holidays and 18 days PTO
Medical, Dental & Vision
401k
Paid parental leave
A direct impact in displacing carbon emissions, plus growth opportunities in a quickly scaling geothermal startup
Equal Opportunity EmployerZanskar is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
Seasonal IT Technician
Computer technician job in Salt Lake City, UT
Job SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation.
This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities
Incident & Request Handling:
Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based).
Support via Teams, phone, email, and in person; document root cause and steps taken.
Aim for first-contact resolution where possible; clearly communicate ETAs/next steps.
Devices & Endpoint Management:
Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps.
Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys).
Perform health checks (disk, patch, antivirus status) and remediate.
Accounts & Access:
Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege.
Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses.
Collaboration & SaaS Support:
Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS.
Troubleshoot MFA/SSO issues, profile problems, meeting/device performance.
Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests.
Knowledge & Documentation:
Create/update KB articles for repeat issues; keep “How-To”s and SOPs current.
Education/Experience
High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred.
1-2 years of hands-on IT support/help desk experience.
Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools.
Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC.
Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment.
Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues.
Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation.
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
Auto-ApplyTechnician, Field Network
Computer technician job in Kaysville, UT
is filled.
Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency.
Essential Duties/Responsibilities
Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed
Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards
Install new telecommunications equipment on towers, including antennas, cables, and related hardware
Work with a team to troubleshoot and diagnose problems with tower equipment and systems
Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks
Climb towers to access equipment and perform maintenance and repair work
Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments
Complete all required paperwork and documentation related to job duties
Job Requirements
High school diploma or equivalent required
Previous experience working in telecommunications tower maintenance, repair, or installation preferred
Ability to work at heights up to 400 feet and in potentially hazardous environments required
Comfort with climbing ladders, towers, and other elevated structures required
Ability to work with equipment that has a weight limit of 260 lbs or less required.
Ability to read and interpret technical documents and schematics required
Excellent problem-solving and troubleshooting skills required
Strong communication and interpersonal skills required
Ability to work independently or as part of a team required
Valid driver's license and reliable transportation required
Working Conditions
Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 400 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
Daily travel within the Company's geographical footprint is required.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: **********************************************
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Computer technician job in Salt Lake City, UT
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Technician
Computer technician job in Sandy, UT
The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology. Duties and Responsibilities * Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers.
* Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems.
* Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
* Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
* Desktop and mobile phone system support, troubleshoot phone related problems and setup new users.
* Performs other related duties as assigned.
* May be required to occasionally work after hours and weekends.
Qualifications
* Associates degree in Computer Science or related work experience.
* Must have experience with direct user support in a large, networked environment.
* Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus.
* Experience setting up, configuring and maintaining accounts in Microsoft 365.
* Possess a basic understanding of how Teams phone systems work and how to troubleshoot.
* Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc).
* Must have valid license and good driving record.
* Type a minimum of 30 wpm.
* Must have good written and oral communication skills.
* Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities.
* Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others.
* Occasionally lift 50 lbs.
* Previous technical training preferred.
* Vendor certifications (A+, MCSE, CCNA, etc.) preferred
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Home & Auto Insurance, Family Support, Pre-tax Paid Parking/Public Transportation, Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt, Time Away Benefits, 8 Paid Holidays, Group Legal, Employee Stock Purchase Plan, Identity Theft Protection, Group Legal, Pet Insurance, Employee Assistance Program.
EEO Statement: Layton Construction is an equal opportunity employer. We evaluate qualified employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Layton Construction is a privately held national general contractor, delivering predictable outcomes in commercial construction since 1953. Headquartered in Salt Lake City, Utah, Layton operates from 16 strategic offices across the United States, employing more than 1,500 construction professionals who serve diverse markets including healthcare, education, commercial office, industrial, hospitality, and multi-unit residential.
Founded on the core values of honesty, unity, safety, and quality, Layton has built a reputation for excellence in complex project delivery while maintaining strong partnerships with clients, architects, and trade partners nationwide.
The STO Building Group family of companies-Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen-includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.
IT Technician
Computer technician job in Sandy, UT
The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology. Duties and Responsibilities * Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers.
* Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems.
* Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
* Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
* Desktop and mobile phone system support, troubleshoot phone related problems and setup new users.
* Performs other related duties as assigned.
* May be required to occasionally work after hours and weekends.
Qualifications
* Associates degree in Computer Science or related work experience.
* Must have experience with direct user support in a large, networked environment.
* Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus.
* Experience setting up, configuring and maintaining accounts in Microsoft 365.
* Possess a basic understanding of how Teams phone systems work and how to troubleshoot.
* Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc).
* Must have valid license and good driving record.
* Type a minimum of 30 wpm.
* Must have good written and oral communication skills.
* Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities.
* Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others.
* Occasionally lift 50 lbs.
* Previous technical training preferred.
* Vendor certifications (A+, MCSE, CCNA, etc.) preferred
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Home & Auto Insurance, Family Support, Pre-tax Paid Parking/Public Transportation, Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt, Time Away Benefits, 8 Paid Holidays, Group Legal, Employee Stock Purchase Plan, Identity Theft Protection, Group Legal, Pet Insurance, Employee Assistance Program.
EEO Statement: Layton Construction is an equal opportunity employer. We evaluate qualified employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Layton Construction is a privately held national general contractor, delivering predictable outcomes in commercial construction since 1953. Headquartered in Salt Lake City, Utah, Layton operates from 16 strategic offices across the United States, employing more than 1,500 construction professionals who serve diverse markets including healthcare, education, commercial office, industrial, hospitality, and multi-unit residential.
Founded on the core values of honesty, unity, safety, and quality, Layton has built a reputation for excellence in complex project delivery while maintaining strong partnerships with clients, architects, and trade partners nationwide.
The STO Building Group family of companies-Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen-includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.
Auto-ApplyFT Technical Support Specialist - Tier 2 (Seminaries & Institutes)
Computer technician job in Salt Lake City, UT
This full-time role serves as a Tier 2 Technical Support Specialist while leading knowledge and training initiatives for the Seminaries & Institutes of Religion (S&I) Online Help Center. The position combines technical troubleshooting expertise with a focus on knowledge sharing, end-user education, and documentation. In addition to resolving complex technical issues escalated from Tier 1, the Knowledge & Training Lead manages and grows Seminary and Institute's online Help Center, ensures department-specific training resources are captured and accessible, and maintains the Tier 1 knowledge repository (ServiceNow). This role empowers end users, reduces reliance on escalations, and supports S&I's global mission through technology.
This position offers a hybrid work schedule, with the expectation to work in the office one day per week.
2-4+ years of experience in technical support, IT support, and/or knowledge/training-focused roles.
Bachelor's degree in Information Systems, Computer Science, Business Technology, Communication, Education, or related field (preferred).
Strong technical troubleshooting skills across desktop, web, and cloud-based systems.
Familiarity with system administration tasks, including software updates and account configuration.
Experience managing knowledge bases or training content (e.g., Zendesk, ServiceNow, Confluence, SharePoint).
Skilled in technical writing, documentation, and content creation for diverse audiences.
Excellent written and verbal communication skills; able to explain technical concepts in clear, accessible language.
Comfortable delivering live or recorded training sessions, presentations, or workshops.
Proficiency with Microsoft Office, Teams, and Outlook.
Self-motivated, organized, and effective in both collaborative and independent work.
Ability to follow structured processes while innovating improvements for efficiency and user empowerment.
Provide Tier 2-level support for escalated tickets via ticketing systems, virtual meetings, email, and phone.
Troubleshoot and resolve complex technical issues related to applications, accounts, and systems using logs, error messages, and replication.
Serve as a liaison between users, engineering teams, and Product Managers to ensure timely resolution, clear communication, and updated product resources.
Manage and prioritize support tickets in alignment with service level agreements (SLAs).
Document and escalate incidents clearly for knowledge sharing and technical resolution.
Manage, maintain, and expand the S&I Help Center by creating, editing, and refining support articles, FAQs, and training resources.
Collaborate with S&I departments to incorporate department-specific materials into the S&I Help Center.
Maintain and improve the Tier 1 knowledge repository (ServiceNow) to ensure frontline support has accurate, updated resources.
Develop and deliver training sessions, walkthroughs, and resource guides for end users, support staff, and other stakeholders.
Support users through remote software updates, feature rollouts, and process changes.
Participate in team syncs and foster knowledge-sharing initiatives across support tiers.
Report and validate software bugs, assist in testing, and provide user-focused feedback to engineering teams.
Perform additional duties and project-based assignments as directed by support leadership.
Work with professionalism and divine guidance to support the Church's mission through technology.
Auto-ApplyInformation Technology Support Specialist
Computer technician job in South Jordan, UT
🚀 IT Support (Help Desk Technician)
⏳ Job Type: 12-Month Contract (Potential for Extension or Permanent)
💰 Pay: $24/hour
Looking to kickstart your IT career? We're hiring an IT Support Technician in South Jordan, UT! If you have a Bachelor's in Computer Science, Information Systems, or a related field, and 0-2 years of experience, this is the perfect opportunity to grow your career!
Responsibilities:
Provide technical support for hardware, software, and network issues
Troubleshoot and resolve IT problems quickly and efficiently
Set up and configure computer systems and software
Respond to user inquiries and document support requests
Collaborate with the IT team on projects and problem-solving
Qualifications:
Bachelor's degree in Computer Science, Information Systems, or related field
0-2 years of IT support experience
Willingness to learn and develop technical skills
Knowledge of Windows, mac OS, and office apps
Strong communication and problem-solving skills
What We Offer:
$21/hour
12-month contract with potential to extend or go permanent
Training, mentorship, and career growth opportunities
Ready to Apply?
Send your resume and a short cover letter explaining why you're excited to join the team. We can't wait to hear from you!
IT Technical Support Specialist
Computer technician job in Clearfield, UT
ES3 is hiring Technical Support Specialists to join our IT Help Desk team. This role offers hands-on experience supporting a wide range of computer, network, and communication systems in a dynamic engineering environment. You'll work directly with end-users across multiple ES3 locations, gaining exposure to modern technologies and professional IT workflows.
Position Highlights
Support Windows, Mac, and Linux client operating systems and hardware
Assist / support O365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)
Monitor and respond to antivirus and malware alerts
Provide support for VPN and ZTNA applications
Adobe Acrobat, Engineering Applications and Software, Internal ERP System
Work with virtual machine hosts and clients
Troubleshot and support VOIP communications and web-enabled conferencing systems
Maintain and support print services across the organization
Collaborate with over 200 engineers, scientists, and technicians across ES3's facilities
Coordinate resolution of help desk tickets and escalate complex issues to senior IT staff
Operate from a private office in a modern work facility with access to current technologies
Participate in limited travel opportunities as needed
This position is based on site at ES3's Layton Engineering Office and supports staff across all ES3 locations, including facilities in San Diego, CA; Warner Robins, GA; Midwest City, OK; Jacksonville, FL; Abilene, TX; and Clearfield, UT.
Required Education and Availability
Demonstrated educational path in IT, Information Systems, or Software Development
Ability to work either morning (6:30-11:30 AM) or afternoon (12:30-5:30 PM), Monday-Friday
Helpful Experience and Skills
Previous help desk or customer service experience
IT-related education, certifications, or training
Additional Requirements
Must be a U.S. Citizen
Must be able to participate in a background investigation and qualify for a U.S. Government Security Clearance
Key Competencies
Effective communication and a positive disposition with staff at all levels
Openness to learning new technologies
Flexibility in adapting to changing priorities
Strong work ethic, integrity, and motivation for excellence
Respect for confidentiality and sensitive information
Dependability and reliability
Attention to detail and strong organizational skills
Compensation and Benefits
ES3 offers an enriching and rewarding environment for part-time staff, including:
Competitive paid-time-off (PTO) accrual
Dollar-for-dollar employer matching 401(k) contribution up to 6%, plus up to 2% profit sharing
We've found that staff who participate in our retirement plan are more engaged and aligned with our company culture. ES3 is committed to helping our employees retire with dignity.
Seasonal IT Technician
Computer technician job in Salt Lake City, UT
Job DescriptionJob SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation.
This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities
Incident & Request Handling:
Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based).
Support via Teams, phone, email, and in person; document root cause and steps taken.
Aim for first-contact resolution where possible; clearly communicate ETAs/next steps.
Devices & Endpoint Management:
Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps.
Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys).
Perform health checks (disk, patch, antivirus status) and remediate.
Accounts & Access:
Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege.
Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses.
Collaboration & SaaS Support:
Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS.
Troubleshoot MFA/SSO issues, profile problems, meeting/device performance.
Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests.
Knowledge & Documentation:
Create/update KB articles for repeat issues; keep “How-To”s and SOPs current.
Education/Experience
High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred.
1-2 years of hands-on IT support/help desk experience.
Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools.
Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC.
Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment.
Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues.
Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation.
Non-ExemptAFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Computer technician job in Bountiful, UT
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Interested, but don't see your role? Name it here!
Computer technician job in Salt Lake City, UT
Job DescriptionAre you really excited about Zanskar, but don't see a job that fits you? Please apply anyway! We need extremely talented people of many backgrounds, to take on tasks as we continue to expand Zanskar. Our company is always looking to bring on great teammates who are passionate about our mission and want to bring their expertise to help us change the global energy landscape. If you don't see a role that fits your passion, please feel free to let us know. We look forward to hearing from you and will reach out when there's a good fit with our team.
If you have something unique to add to Zanskar, we'd like to hear from you. Use the "Apply for this Role" button to submit a cover letter, a resume, and let us get to know you better.Location- The position will be located in the Salt Lake City metropolitan area.
Equal Opportunity Employer
Zanskar is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
Please reach out to ****************** with any questions.
Easy ApplyIT Technician
Computer technician job in Sandy, UT
The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology.
Duties and Responsibilities
Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers.
Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems.
Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
Desktop and mobile phone system support, troubleshoot phone related problems and setup new users.
Performs other related duties as assigned.
May be required to occasionally work after hours and weekends.
Qualifications
Associates degree in Computer Science or related work experience.
Must have experience with direct user support in a large, networked environment.
Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus.
Experience setting up, configuring and maintaining accounts in Microsoft 365.
Possess a basic understanding of how Teams phone systems work and how to troubleshoot.
Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc).
Must have valid license and good driving record.
Type a minimum of 30 wpm.
Must have good written and oral communication skills.
Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities.
Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others.
Occasionally lift 50 lbs.
Previous technical training preferred.
Vendor certifications (A+, MCSE, CCNA, etc.) preferred
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Home & Auto Insurance, Family Support, Pre-tax Paid Parking/Public Transportation, Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt, Time Away Benefits, 8 Paid Holidays, Group Legal, Employee Stock Purchase Plan, Identity Theft Protection, Group Legal, Pet Insurance, Employee Assistance Program.
EEO Statement: Layton Construction is an equal opportunity employer. We evaluate qualified employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Auto-ApplyInformation Technology Support Specialist
Computer technician job in South Jordan, UT
Client: Banking Firm
Job Title: IT Support
Duration: 12+ months (possible extension or permanent hire)
Pay: $21.00/hr on W2
Schedule: Variable shifts | 40h work week
A leading banking firm is seeking an experienced IT Support Specialist to provide high-quality technical support. This role focuses on delivering exceptional customer service, resolving technical issues efficiently, and supporting enterprise-level hardware and software.
Key Responsibilities
Deliver excellent customer service via phone, chat, and in-person support.
Actively listen to users to understand issues and respond with urgency.
Document incidents and requests accurately in the tracking system.
Troubleshoot and resolve hardware, software, and application problems.
Perform assessment, triage, research, and education to end users.
Provide after-hours or weekend support as needed.
Maintain strong attention to detail, follow-through, and a positive, team-oriented attitude.
Install, modify, repair, and run diagnostics on hardware, peripherals, and software.
Build rapport with users and communicate clearly regarding resolution status.
Handle challenging situations professionally and calmly.
Qualifications
Excellent customer service and communication skills.
2-5 years of related IT support experience in a high-tech, fast-paced environment.
Technical support background preferred but not required.
High school diploma or GED required.
Strong diagnostic and problem-solving skills.
Self-motivated and able to work independently under pressure.
Able to work varied shifts, including evenings, weekends, and holidays.