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The differences between configuration management specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a configuration management specialist and a technical support specialist. Additionally, a configuration management specialist has an average salary of $85,054, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a configuration management specialist include data management, DOD and configuration audits. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Configuration Management Specialist | Technical Support Specialist | |
| Yearly salary | $85,054 | $48,667 |
| Hourly rate | $40.89 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 106,628 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Configuration management specialists are professionals who are responsible for performing tasks related to the process of configuration management. Under the direction of the configuration management consultant, these specialists must execute product configuration changes of lower complexity and volume. They must ensure that the production and delivery of hardware and software systems are completed according to schedule. Configuration management specialists must also work with the project management and development team so that they can ensure proper change process and software baseline schemes.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Configuration management specialists and technical support specialists have different pay scales, as shown below.
| Configuration Management Specialist | Technical Support Specialist | |
| Average salary | $85,054 | $48,667 |
| Salary range | Between $61,000 And $116,000 | Between $30,000 And $76,000 |
| Highest paying City | Newport, RI | San Francisco, CA |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | McKinsey & Company Inc | Meta |
| Best paying industry | Professional | Finance |
There are a few differences between a configuration management specialist and a technical support specialist in terms of educational background:
| Configuration Management Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between configuration management specialists' and technical support specialists' demographics:
| Configuration Management Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.9% Female, 55.1% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 12.8% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 11.0% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |