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The differences between configuration technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a configuration technician and an information technology/support technician. Additionally, an information technology/support technician has an average salary of $45,591, which is higher than the $35,291 average annual salary of a configuration technician.
The top three skills for a configuration technician include troubleshoot, computer system and customer service. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Configuration Technician | Information Technology/Support Technician | |
| Yearly salary | $35,291 | $45,591 |
| Hourly rate | $16.97 | $21.92 |
| Growth rate | 10% | 10% |
| Number of jobs | 91,456 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 41% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Configuration technicians are in charge of the installation, testing, and troubleshooting of operating systems and software. The technicians assess computer networks and make an analysis of security measures for the correct functioning. They take responsibility for the daily maintenance of the systems to prevent interruptions. Their tasks may include research of new systems as well as recommendations on network solutions to meet client needs. Skills in computer hardware, troubleshooting, computer system, and customer service are necessary for this job.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Configuration technicians and information technology/support technicians have different pay scales, as shown below.
| Configuration Technician | Information Technology/Support Technician | |
| Average salary | $35,291 | $45,591 |
| Salary range | Between $26,000 And $47,000 | Between $31,000 And $66,000 |
| Highest paying City | Los Angeles, CA | San Francisco, CA |
| Highest paying state | Rhode Island | Pennsylvania |
| Best paying company | City National Bank | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a configuration technician and an information technology/support technician in terms of educational background:
| Configuration Technician | Information Technology/Support Technician | |
| Most common degree | Associate Degree, 41% | Bachelor's Degree, 51% |
| Most common major | Computer Information Systems | Computer Science |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between configuration technicians' and information technology/support technicians' demographics:
| Configuration Technician | Information Technology/Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 86.7% Female, 13.3% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.3% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |