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The differences between configuration technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a configuration technician and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $35,291 average annual salary of a configuration technician.
The top three skills for a configuration technician include troubleshoot, computer system and customer service. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Configuration Technician | Senior Support Technician | |
| Yearly salary | $35,291 | $74,459 |
| Hourly rate | $16.97 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 91,456 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 41% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Configuration technicians are in charge of the installation, testing, and troubleshooting of operating systems and software. The technicians assess computer networks and make an analysis of security measures for the correct functioning. They take responsibility for the daily maintenance of the systems to prevent interruptions. Their tasks may include research of new systems as well as recommendations on network solutions to meet client needs. Skills in computer hardware, troubleshooting, computer system, and customer service are necessary for this job.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Configuration technicians and senior support technicians have different pay scales, as shown below.
| Configuration Technician | Senior Support Technician | |
| Average salary | $35,291 | $74,459 |
| Salary range | Between $26,000 And $47,000 | Between $48,000 And $114,000 |
| Highest paying City | Los Angeles, CA | Durham, NC |
| Highest paying state | Rhode Island | Pennsylvania |
| Best paying company | City National Bank | Pacira BioSciences |
| Best paying industry | Technology | Technology |
There are a few differences between a configuration technician and a senior support technician in terms of educational background:
| Configuration Technician | Senior Support Technician | |
| Most common degree | Associate Degree, 41% | Bachelor's Degree, 48% |
| Most common major | Computer Information Systems | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between configuration technicians' and senior support technicians' demographics:
| Configuration Technician | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 86.7% Female, 13.3% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.3% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |