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The differences between customer account managers and assistant service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer account manager and an assistant service manager. Additionally, an assistant service manager has an average salary of $48,923, which is higher than the $45,951 average annual salary of a customer account manager.
The top three skills for a customer account manager include customer service, customer accounts and CRM. The most important skills for an assistant service manager are strong customer service, POS, and customer issues.
| Customer Account Manager | Assistant Service Manager | |
| Yearly salary | $45,951 | $48,923 |
| Hourly rate | $22.09 | $23.52 |
| Growth rate | 8% | 6% |
| Number of jobs | 110,138 | 48,385 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 45% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.
Customer account managers and assistant service managers have different pay scales, as shown below.
| Customer Account Manager | Assistant Service Manager | |
| Average salary | $45,951 | $48,923 |
| Salary range | Between $29,000 And $72,000 | Between $31,000 And $76,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Alaska | Hawaii |
| Best paying company | Mouser Electronics | Claremont Graduate University |
| Best paying industry | Technology | Technology |
There are a few differences between a customer account manager and an assistant service manager in terms of educational background:
| Customer Account Manager | Assistant Service Manager | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer account managers' and assistant service managers' demographics:
| Customer Account Manager | Assistant Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 59.4% Female, 40.6% | Male, 71.0% Female, 29.0% |
| Race ratio | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |