Customer account representative vs associate customer service representative

The differences between customer account representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account representative and an associate customer service representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $35,215 average annual salary of an associate customer service representative.

The top three skills for a customer account representative include work ethic, inbound calls and customer orders. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Customer account representative vs associate customer service representative overview

	Customer Account Representative	Associate Customer Service Representative
Yearly salary	$36,138	$35,215
Hourly rate	$17.37	$16.93
Growth rate	-4%	-4%
Number of jobs	269,549	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Customer account representative vs associate customer service representative salary

Customer account representatives and associate customer service representatives have different pay scales, as shown below.

	Customer Account Representative	Associate Customer Service Representative
Average salary	$36,138	$35,215
Salary range	Between $27,000 And $46,000	Between $26,000 And $46,000
Highest paying City	San Ramon, CA	Washington, DC
Highest paying state	Alaska	Massachusetts
Best paying company	Dairy Farmers of America	Deutsche Bank
Best paying industry	Finance	Finance

Differences between customer account representative and associate customer service representative education

There are a few differences between a customer account representative and an associate customer service representative in terms of educational background:

	Customer Account Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Customer account representative vs associate customer service representative demographics

Here are the differences between customer account representatives' and associate customer service representatives' demographics:

	Customer Account Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 46.2% Female, 53.8%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer account representative and associate customer service representative duties and responsibilities

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Customer account representative vs associate customer service representative skills

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Customer Account Representative
Customer Account Representative vs Associate Customer Service Representative

Updated January 8, 2025

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