Customer account representative vs certified medical technician

The differences between customer account representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account representative and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer account representative include work ethic, inbound calls and customer orders. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Customer account representative vs certified medical technician overview

	Customer Account Representative	Certified Medical Technician
Yearly salary	$36,138	$38,859
Hourly rate	$17.37	$18.68
Growth rate	-4%	5%
Number of jobs	269,549	164,424
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Customer account representative vs certified medical technician salary

Customer account representatives and certified medical technicians have different pay scales, as shown below.

	Customer Account Representative	Certified Medical Technician
Average salary	$36,138	$38,859
Salary range	Between $27,000 And $46,000	Between $28,000 And $53,000
Highest paying City	San Ramon, CA	Denton, TX
Highest paying state	Alaska	Alaska
Best paying company	Dairy Farmers of America	Favorite Healthcare Staffing
Best paying industry	Finance	Health Care

Differences between customer account representative and certified medical technician education

There are a few differences between a customer account representative and a certified medical technician in terms of educational background:

	Customer Account Representative	Certified Medical Technician
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Customer account representative vs certified medical technician demographics

Here are the differences between customer account representatives' and certified medical technicians' demographics:

	Customer Account Representative	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 46.2% Female, 53.8%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between customer account representative and certified medical technician duties and responsibilities

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Customer account representative vs certified medical technician skills

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Customer Account Representative
Customer Account Representative vs Certified Medical Technician

Updated January 8, 2025

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