Customer account representative vs client representative

The differences between customer account representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer account representative include work ethic, inbound calls and customer orders. The most important skills for a client representative are customer service, phone calls, and client accounts.

Customer account representative vs client representative overview

	Customer Account Representative	Client Representative
Yearly salary	$36,138	$41,785
Hourly rate	$17.37	$20.09
Growth rate	-4%	-4%
Number of jobs	269,549	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

What does a client representative do?

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

Customer account representative vs client representative salary

Customer account representatives and client representatives have different pay scales, as shown below.

	Customer Account Representative	Client Representative
Average salary	$36,138	$41,785
Salary range	Between $27,000 And $46,000	Between $28,000 And $60,000
Highest paying City	San Ramon, CA	New York, NY
Highest paying state	Alaska	New York
Best paying company	Dairy Farmers of America	IBM
Best paying industry	Finance	Technology

Differences between customer account representative and client representative education

There are a few differences between a customer account representative and a client representative in terms of educational background:

	Customer Account Representative	Client Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Customer account representative vs client representative demographics

Here are the differences between customer account representatives' and client representatives' demographics:

	Customer Account Representative	Client Representative
Average age	40	40
Gender ratio	Male, 46.2% Female, 53.8%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer account representative and client representative duties and responsibilities

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Customer account representative vs client representative skills

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Office and Administrative Industry
Customer Account Representative
Customer Account Representative vs Client Representative

Updated January 8, 2025

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