Customer account representative vs customer relations representative

The differences between customer account representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer account representative include work ethic, inbound calls and customer orders. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Customer account representative vs customer relations representative overview

	Customer Account Representative	Customer Relations Representative
Yearly salary	$36,138	$38,632
Hourly rate	$17.37	$18.57
Growth rate	-4%	-4%
Number of jobs	269,549	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

What does a customer relations representative do?

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

Customer account representative vs customer relations representative salary

Customer account representatives and customer relations representatives have different pay scales, as shown below.

	Customer Account Representative	Customer Relations Representative
Average salary	$36,138	$38,632
Salary range	Between $27,000 And $46,000	Between $29,000 And $50,000
Highest paying City	San Ramon, CA	New York, NY
Highest paying state	Alaska	New Jersey
Best paying company	Dairy Farmers of America	Cook Children's Medical Center
Best paying industry	Finance	Finance

Differences between customer account representative and customer relations representative education

There are a few differences between a customer account representative and a customer relations representative in terms of educational background:

	Customer Account Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Customer account representative vs customer relations representative demographics

Here are the differences between customer account representatives' and customer relations representatives' demographics:

	Customer Account Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 46.2% Female, 53.8%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer account representative and customer relations representative duties and responsibilities

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Customer account representative vs customer relations representative skills

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Customer Account Representative
Customer Account Representative vs Customer Relations Representative

Updated January 8, 2025

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