Customer account representative vs phone representative

The differences between customer account representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer account representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a customer account representative include work ethic, inbound calls and customer orders. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Customer account representative vs phone representative overview

	Customer Account Representative	Phone Representative
Yearly salary	$36,138	$42,827
Hourly rate	$17.37	$20.59
Growth rate	-4%	-4%
Number of jobs	269,549	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Customer account representative vs phone representative salary

Customer account representatives and phone representatives have different pay scales, as shown below.

	Customer Account Representative	Phone Representative
Average salary	$36,138	$42,827
Salary range	Between $27,000 And $46,000	Between $26,000 And $68,000
Highest paying City	San Ramon, CA	Norco, CA
Highest paying state	Alaska	California
Best paying company	Dairy Farmers of America	Press Ganey
Best paying industry	Finance	Health Care

Differences between customer account representative and phone representative education

There are a few differences between a customer account representative and a phone representative in terms of educational background:

	Customer Account Representative	Phone Representative
Most common degree	Bachelor's Degree, 46%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Customer account representative vs phone representative demographics

Here are the differences between customer account representatives' and phone representatives' demographics:

	Customer Account Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 46.2% Female, 53.8%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer account representative and phone representative duties and responsibilities

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Customer account representative vs phone representative skills

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Customer Account Representative
Customer Account Representative vs Phone Representative

Updated January 8, 2025

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