Customer account technician vs customer service representative manager

The differences between customer account technicians and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a customer account technician, becoming a customer service representative manager takes usually requires 6-12 months. Additionally, a customer account technician has an average salary of $88,840, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer account technician include business development, customer accounts and video products. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Customer account technician vs customer service representative manager overview

	Customer Account Technician	Customer Service Representative Manager
Yearly salary	$88,840	$32,048
Hourly rate	$42.71	$15.41
Growth rate	4%	-4%
Number of jobs	64,166	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 37%
Average age	47	40
Years of experience	2	12

Customer account technician vs customer service representative manager salary

Customer account technicians and customer service representative managers have different pay scales, as shown below.

	Customer Account Technician	Customer Service Representative Manager
Average salary	$88,840	$32,048
Salary range	Between $51,000 And $153,000	Between $25,000 And $41,000
Highest paying City	-	San Jose, CA
Highest paying state	-	California
Best paying company	-	First Book
Best paying industry	-	Finance

Differences between customer account technician and customer service representative manager education

There are a few differences between a customer account technician and a customer service representative manager in terms of educational background:

	Customer Account Technician	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 37%
Most common major	Criminal Justice	Business
Most common college	SUNY Farmingdale	-

Customer account technician vs customer service representative manager demographics

Here are the differences between customer account technicians' and customer service representative managers' demographics:

	Customer Account Technician	Customer Service Representative Manager
Average age	47	40
Gender ratio	Male, 44.9% Female, 55.1%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 4.0% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.4% White, 72.7% American Indian and Alaska Native, 0.2%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between customer account technician and customer service representative manager duties and responsibilities

Customer account technician example responsibilities.

Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Customer account technician vs customer service representative manager skills

Common customer account technician skills

Business Development, 88%
Customer Accounts, 4%
Video Products, 2%
Customer Interest, 2%
Inbound Calls, 2%
Payment Arrangements, 1%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Sales Industry
Customer Account Technician
Customer Account Technician vs Customer Service Representative Manager

Updated January 8, 2025

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