Customer account technician vs executive sales representative

Differences between customer account technician and executive sales representative duties and responsibilities

Customer account technician example responsibilities.

• Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
• Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
• Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Executive sales representative example responsibilities.

• Position products above the competition, utilizing data, manage care information and patient benefit to promote the Novartis brands.
• Achieve sales growth objectives by incorporating product/technical knowledge, teamwork, customer and multi-product focus, innovation and creativity.
• Call on customers in oncology, pulmonology urology, cardiology, neurology, OB/GYN, psychiatry, gastroenterology and primary care.
• Promote diabetes medications to family practice, general practice, internal medicine physicians and diabetic educators.
• Track and create territory reports and spreadsheets with action items and a pod business plan.
• Target specialty sales to neurology, psychiatry, pain management and high target primary care physicians.
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