Customer account technician vs technical sales representative

Differences between customer account technician and technical sales representative duties and responsibilities

Customer account technician example responsibilities.

• Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
• Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
• Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Technical sales representative example responsibilities.

• Administer product and system design engineering support, prepare RFP responses, deliver presentations, and manage field support calls.
• Manage and assist a vast customer base in the market for new roofing needs after a large hail storm in Lubbock.
• Conduct sales, build orders, maintain cleanliness and ensure customer satisfaction.
• Direct overall account customer relations and assist in OEM product development.
• Maintain cleanliness provide exceptional customer satisfaction by assisting them in the selection of update fashion to complement their selection.
• Document key sales activities in the company's customer relationship management (CRM) system.
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