Customer account technician vs technician

The differences between customer account technicians and technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a customer account technician and a technician. Additionally, a customer account technician has an average salary of $88,840, which is higher than the $38,045 average annual salary of a technician.

The top three skills for a customer account technician include business development, customer accounts and video products. The most important skills for a technician are patients, customer service, and patient care.

Customer account technician vs technician overview

	Customer Account Technician	Technician
Yearly salary	$88,840	$38,045
Hourly rate	$42.71	$18.29
Growth rate	4%	1%
Number of jobs	64,166	596,842
Job satisfaction	-	2
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 32%
Average age	47	40
Years of experience	2	2

Customer account technician vs technician salary

Customer account technicians and technicians have different pay scales, as shown below.

	Customer Account Technician	Technician
Average salary	$88,840	$38,045
Salary range	Between $51,000 And $153,000	Between $24,000 And $58,000
Highest paying City	-	San Jose, CA
Highest paying state	-	Hawaii
Best paying company	-	Microsoft
Best paying industry	-	Telecommunication

Differences between customer account technician and technician education

There are a few differences between a customer account technician and a technician in terms of educational background:

	Customer Account Technician	Technician
Most common degree	Bachelor's Degree, 63%	Bachelor's Degree, 32%
Most common major	Criminal Justice	Business
Most common college	SUNY Farmingdale	-

Customer account technician vs technician demographics

Here are the differences between customer account technicians' and technicians' demographics:

	Customer Account Technician	Technician
Average age	47	40
Gender ratio	Male, 44.9% Female, 55.1%	Male, 75.2% Female, 24.8%
Race ratio	Black or African American, 4.0% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.4% White, 72.7% American Indian and Alaska Native, 0.2%	Black or African American, 9.4% Unknown, 4.2% Hispanic or Latino, 19.4% Asian, 4.9% White, 61.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	2%

Differences between customer account technician and technician duties and responsibilities

Customer account technician example responsibilities.

Close patient contact, appropriate decision-making concerning patient financial affairs and coordination between patients and third-party sponsorship for further financial assistance.
Educate customers throughout the resolution process, and recommend other XFINITY products and services base on their needs.
Promote the full range of products with focus on video, high -speed internet, phone and XFINITY home services.

Technician example responsibilities.

Achieve multiple ASE certifications within first year of employment.
Implement and manage UHF radio base stations, repeaters, and command network, effectively linking all regional headquarters.
Manage telecommunications installation and repair for hospital Nortel network.
Maintain numerous automate scripts to assist in managing Linux systems.
Manage, troubleshot and repair multiple wireless technologies including fiber optic transmission switches.
Install peripherals including printers, fax machines, scanners, and smartphones.

Customer account technician vs technician skills

Common customer account technician skills

Business Development, 88%
Customer Accounts, 4%
Video Products, 2%
Customer Interest, 2%
Inbound Calls, 2%
Payment Arrangements, 1%

Common technician skills

Patients, 16%
Customer Service, 14%
Patient Care, 8%
Hand Tools, 6%
Diagnosis, 5%
Preventative Maintenance, 4%

Customer Account Technician vs. similar jobs

Customer Account Technician related careers

Customer Account Technician related jobs

What similar roles do

Zippia Careers
Sales Industry
Customer Account Technician
Customer Account Technician vs Technician

Updated January 8, 2025

Browse sales jobs