Customer advisor vs customer service consultant

The differences between customer advisors and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer advisor and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $32,515 average annual salary of a customer advisor.

The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Customer advisor vs customer service consultant overview

	Customer Advisor	Customer Service Consultant
Yearly salary	$32,515	$37,471
Hourly rate	$15.63	$18.01
Growth rate	-4%	-4%
Number of jobs	217,369	225,026
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer advisor do?

A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.

What does a customer service consultant do?

A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.

Customer advisor vs customer service consultant salary

Customer advisors and customer service consultants have different pay scales, as shown below.

	Customer Advisor	Customer Service Consultant
Average salary	$32,515	$37,471
Salary range	Between $20,000 And $50,000	Between $20,000 And $68,000
Highest paying City	Los Angeles, CA	Hartford, CT
Highest paying state	California	Connecticut
Best paying company	Dell	Accenture
Best paying industry	Media	Technology

Differences between customer advisor and customer service consultant education

There are a few differences between a customer advisor and a customer service consultant in terms of educational background:

	Customer Advisor	Customer Service Consultant
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer advisor vs customer service consultant demographics

Here are the differences between customer advisors' and customer service consultants' demographics:

	Customer Advisor	Customer Service Consultant
Average age	40	40
Gender ratio	Male, 45.6% Female, 54.4%	Male, 36.8% Female, 63.2%
Race ratio	Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between customer advisor and customer service consultant duties and responsibilities

Customer advisor example responsibilities.

Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
Work at the POS completing transactions.
Clean windows and vacuum store and work area.
Use the POS of sale system including inputting transactions.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.

Customer service consultant example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Perform daily closeout procedures on POS.

Customer advisor vs customer service consultant skills

Common customer advisor skills

Excellent Interpersonal, 57%
Persuasion, 17%
Multitasking, 14%
Customer Satisfaction, 2%
Customer Service, 1%
Work Ethic, 1%

Common customer service consultant skills

Strong Customer Service, 50%
Customer Service, 11%
Strong Problem-Solving, 5%
Customer Calls, 4%
Troubleshoot, 4%
Customer Inquiries, 3%

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Office and Administrative Industry
Customer Advisor
Customer Advisor vs Customer Service Consultant

Updated January 8, 2025

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