Customer advisor vs customer service technician

The differences between customer advisors and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer advisor and a customer service technician. Additionally, a customer service technician has an average salary of $36,757, which is higher than the $32,515 average annual salary of a customer advisor.

The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a customer service technician are basic math, math, and pathogens.

Customer advisor vs customer service technician overview

	Customer Advisor	Customer Service Technician
Yearly salary	$32,515	$36,757
Hourly rate	$15.63	$17.67
Growth rate	-4%	-4%
Number of jobs	217,369	282,953
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does a customer advisor do?

A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.

What does a customer service technician do?

A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.

Customer advisor vs customer service technician salary

Customer advisors and customer service technicians have different pay scales, as shown below.

	Customer Advisor	Customer Service Technician
Average salary	$32,515	$36,757
Salary range	Between $20,000 And $50,000	Between $27,000 And $49,000
Highest paying City	Los Angeles, CA	Newark, DE
Highest paying state	California	Massachusetts
Best paying company	Dell	GAVS Technologies
Best paying industry	Media	Manufacturing

Differences between customer advisor and customer service technician education

There are a few differences between a customer advisor and a customer service technician in terms of educational background:

	Customer Advisor	Customer Service Technician
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Customer advisor vs customer service technician demographics

Here are the differences between customer advisors' and customer service technicians' demographics:

	Customer Advisor	Customer Service Technician
Average age	40	40
Gender ratio	Male, 45.6% Female, 54.4%	Male, 58.4% Female, 41.6%
Race ratio	Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer advisor and customer service technician duties and responsibilities

Customer advisor example responsibilities.

Collaborate with management to train new employees on company policies and procedures and manage customer concerns via LiveChat.
Work at the POS completing transactions.
Clean windows and vacuum store and work area.
Use the POS of sale system including inputting transactions.
Register new patients into the specialty pharmacy database by gathering patient/physician demographics, insurance, medication, and ICD-9 diagnosis information.
Make sure identify and communicate gaps/concerns in the RMA process and suggest solutions.

Customer service technician example responsibilities.

Mentore new and struggling CSP's to help them reach and achieve their goals.
Create a PowerPoint presentation for training of the procedures for future employees.
Maintain a classroom where children are surrounded by words, math, and charts.
Provide customer service by utilizing POS terminal systems.
Create interactive PowerPoint structures for artists to continue in development.
Demonstrate superb organizational and multitasking abilities

Customer advisor vs customer service technician skills

Common customer advisor skills

Excellent Interpersonal, 57%
Persuasion, 17%
Multitasking, 14%
Customer Satisfaction, 2%
Customer Service, 1%
Work Ethic, 1%

Common customer service technician skills

Basic Math, 33%
Math, 20%
Pathogens, 12%
Customer Service, 6%
Technical Support, 4%
Strong Customer Service, 3%

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Office and Administrative Industry
Customer Advisor
Customer Advisor vs Customer Service Technician

Updated January 8, 2025

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