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The differences between customer advisors and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer advisor and a customer service trainer. Additionally, a customer advisor has an average salary of $32,515, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer advisor include excellent interpersonal, persuasion and multitasking. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Advisor | Customer Service Trainer | |
| Yearly salary | $32,515 | $32,452 |
| Hourly rate | $15.63 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 217,369 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer advisors and customer service trainers have different pay scales, as shown below.
| Customer Advisor | Customer Service Trainer | |
| Average salary | $32,515 | $32,452 |
| Salary range | Between $20,000 And $50,000 | Between $25,000 And $40,000 |
| Highest paying City | Los Angeles, CA | Tacoma, WA |
| Highest paying state | California | Alaska |
| Best paying company | Dell | Salesforce |
| Best paying industry | Media | Telecommunication |
There are a few differences between a customer advisor and a customer service trainer in terms of educational background:
| Customer Advisor | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer advisors' and customer service trainers' demographics:
| Customer Advisor | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.6% Female, 54.4% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 21.4% Asian, 7.0% White, 53.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |