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The differences between customer agents and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer agent and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $31,834 average annual salary of a customer agent.
The top three skills for a customer agent include data entry, customer service and outbound calls. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Customer Agent | Customer Service Consultant | |
| Yearly salary | $31,834 | $37,471 |
| Hourly rate | $15.30 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 211,832 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer agents and customer service consultants have different pay scales, as shown below.
| Customer Agent | Customer Service Consultant | |
| Average salary | $31,834 | $37,471 |
| Salary range | Between $25,000 And $39,000 | Between $20,000 And $68,000 |
| Highest paying City | New York, NY | Hartford, CT |
| Highest paying state | New York | Connecticut |
| Best paying company | Speedway Motors | Accenture |
| Best paying industry | Technology | Technology |
There are a few differences between a customer agent and a customer service consultant in terms of educational background:
| Customer Agent | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer agents' and customer service consultants' demographics:
| Customer Agent | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.8% Female, 56.2% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.9% Unknown, 5.5% Hispanic or Latino, 19.3% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |