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The differences between customer agents and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer agent and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $31,834 average annual salary of a customer agent.
The top three skills for a customer agent include data entry, customer service and outbound calls. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Customer Agent | Customer Service Trainer | |
| Yearly salary | $31,834 | $32,452 |
| Hourly rate | $15.30 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 211,832 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer agents and customer service trainers have different pay scales, as shown below.
| Customer Agent | Customer Service Trainer | |
| Average salary | $31,834 | $32,452 |
| Salary range | Between $25,000 And $39,000 | Between $25,000 And $40,000 |
| Highest paying City | New York, NY | Tacoma, WA |
| Highest paying state | New York | Alaska |
| Best paying company | Speedway Motors | Salesforce |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a customer agent and a customer service trainer in terms of educational background:
| Customer Agent | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer agents' and customer service trainers' demographics:
| Customer Agent | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.8% Female, 56.2% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 11.9% Unknown, 5.5% Hispanic or Latino, 19.3% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |