Customer care agent vs customer care consultant

The differences between customer care agents and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care agent and a customer care consultant. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $31,774 average annual salary of a customer care agent.

The top three skills for a customer care agent include customer care, customer service and work ethic. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.

Customer care agent vs customer care consultant overview

	Customer Care Agent	Customer Care Consultant
Yearly salary	$31,774	$58,929
Hourly rate	$15.28	$28.33
Growth rate	-4%	-4%
Number of jobs	268,932	176,015
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a customer care agent do?

A customer care agent is responsible for assisting the customers' inquiries and concerns regarding the goods and services of the company, as well as resolving and escalating complaints, ensuring that the needs of customers are addressed timely and accurately. Customer care agents also take customers' orders, process their payments, and set delivery or shipment schedules. They assist with the development of strategic procedures, as well as operational techniques, to increase productivity and generate more revenues and profits for the business.

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

Customer care agent vs customer care consultant salary

Customer care agents and customer care consultants have different pay scales, as shown below.

	Customer Care Agent	Customer Care Consultant
Average salary	$31,774	$58,929
Salary range	Between $26,000 And $38,000	Between $39,000 And $87,000
Highest paying City	Santa Clara, CA	New York, NY
Highest paying state	Washington	New York
Best paying company	Bassett Furniture Industries	McKinsey & Company Inc
Best paying industry	Retail	Health Care

Differences between customer care agent and customer care consultant education

There are a few differences between a customer care agent and a customer care consultant in terms of educational background:

	Customer Care Agent	Customer Care Consultant
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Customer care agent vs customer care consultant demographics

Here are the differences between customer care agents' and customer care consultants' demographics:

	Customer Care Agent	Customer Care Consultant
Average age	40	40
Gender ratio	Male, 34.7% Female, 65.3%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care agent and customer care consultant duties and responsibilities

Customer care agent example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Apply excellent upselling techniques to increase company profits.
Answer all inquiries and concerns relate to a participant's account with the upselling of products and services.
Demonstrate superb organizational and multitasking abilities
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer care agent vs customer care consultant skills

Common customer care agent skills

Customer Care, 22%
Customer Service, 12%
Work Ethic, 9%
Excellent Interpersonal, 6%
Customer Interaction, 5%
Excellent Organizational, 5%

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

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Office and Administrative Industry
Customer Care Agent
Customer Care Agent vs Customer Care Consultant

Updated January 8, 2025

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