Customer care agent vs customer care representative

The differences between customer care agents and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care agent and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $31,774 average annual salary of a customer care agent.

The top three skills for a customer care agent include customer care, customer service and work ethic. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Customer care agent vs customer care representative overview

	Customer Care Agent	Customer Care Representative
Yearly salary	$31,774	$32,912
Hourly rate	$15.28	$15.82
Growth rate	-4%	-4%
Number of jobs	268,932	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer care agent do?

A customer care agent is responsible for assisting the customers' inquiries and concerns regarding the goods and services of the company, as well as resolving and escalating complaints, ensuring that the needs of customers are addressed timely and accurately. Customer care agents also take customers' orders, process their payments, and set delivery or shipment schedules. They assist with the development of strategic procedures, as well as operational techniques, to increase productivity and generate more revenues and profits for the business.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Customer care agent vs customer care representative salary

Customer care agents and customer care representatives have different pay scales, as shown below.

	Customer Care Agent	Customer Care Representative
Average salary	$31,774	$32,912
Salary range	Between $26,000 And $38,000	Between $26,000 And $40,000
Highest paying City	Santa Clara, CA	Urban Honolulu, HI
Highest paying state	Washington	Hawaii
Best paying company	Bassett Furniture Industries	Philadelphia Corporation for Aging
Best paying industry	Retail	Automotive

Differences between customer care agent and customer care representative education

There are a few differences between a customer care agent and a customer care representative in terms of educational background:

	Customer Care Agent	Customer Care Representative
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer care agent vs customer care representative demographics

Here are the differences between customer care agents' and customer care representatives' demographics:

	Customer Care Agent	Customer Care Representative
Average age	40	40
Gender ratio	Male, 34.7% Female, 65.3%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 12.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care agent and customer care representative duties and responsibilities

Customer care agent example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Apply excellent upselling techniques to increase company profits.
Answer all inquiries and concerns relate to a participant's account with the upselling of products and services.
Demonstrate superb organizational and multitasking abilities
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer care agent vs customer care representative skills

Common customer care agent skills

Customer Care, 22%
Customer Service, 12%
Work Ethic, 9%
Excellent Interpersonal, 6%
Customer Interaction, 5%
Excellent Organizational, 5%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

Customer Care Agent vs. similar jobs

Customer Care Agent related careers

Customer Care Agent related jobs

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Zippia Careers
Office and Administrative Industry
Customer Care Agent
Customer Care Agent vs Customer Care Representative

Updated January 8, 2025

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