Customer care consultant vs customer care representative

The differences between customer care consultants and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care consultant and a customer care representative. Additionally, a customer care consultant has an average salary of $58,929, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a customer care consultant include home health, patients and healthcare professionals. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Customer care consultant vs customer care representative overview

	Customer Care Consultant	Customer Care Representative
Yearly salary	$58,929	$32,912
Hourly rate	$28.33	$15.82
Growth rate	-4%	-4%
Number of jobs	176,015	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Customer care consultant vs customer care representative salary

Customer care consultants and customer care representatives have different pay scales, as shown below.

	Customer Care Consultant	Customer Care Representative
Average salary	$58,929	$32,912
Salary range	Between $39,000 And $87,000	Between $26,000 And $40,000
Highest paying City	New York, NY	Urban Honolulu, HI
Highest paying state	New York	Hawaii
Best paying company	McKinsey & Company Inc	Philadelphia Corporation for Aging
Best paying industry	Health Care	Automotive

Differences between customer care consultant and customer care representative education

There are a few differences between a customer care consultant and a customer care representative in terms of educational background:

	Customer Care Consultant	Customer Care Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Customer care consultant vs customer care representative demographics

Here are the differences between customer care consultants' and customer care representatives' demographics:

	Customer Care Consultant	Customer Care Representative
Average age	40	40
Gender ratio	Male, 32.2% Female, 67.8%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care consultant and customer care representative duties and responsibilities

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Customer care consultant vs customer care representative skills

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Customer Care Consultant
Customer Care Consultant vs Customer Care Representative

Updated January 8, 2025

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