Customer care consultant vs customer care specialist

Differences between customer care consultant and customer care specialist duties and responsibilities

Customer care consultant example responsibilities.

• Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
• Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
• Monitor ship windows and delivery dates to ensure timely deliveries.
• Conduct monthly sales meetings and create PowerPoint presentations for team members.
• Support a new call center division for the state fund program Medicaid supplemental plan.
• Follow all compliance and Medicare guidelines for admissions and community involvement.
Show more

Customer care specialist example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
• Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
• Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
• Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
• Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products
Show more