Customer care manager vs customer success manager

The differences between customer care managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer care manager, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer care manager include patients, home health and social work. The most important skills for a customer success manager are client facing, cloud, and account management.

Customer care manager vs customer success manager overview

	Customer Care Manager	Customer Success Manager
Yearly salary	$41,181	$93,820
Hourly rate	$19.80	$45.11
Growth rate	8%	5%
Number of jobs	129,140	95,053
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 78%
Average age	47	46
Years of experience	6	8

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

What does a customer success manager do?

A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.

Customer care manager vs customer success manager salary

Customer care managers and customer success managers have different pay scales, as shown below.

	Customer Care Manager	Customer Success Manager
Average salary	$41,181	$93,820
Salary range	Between $28,000 And $59,000	Between $61,000 And $142,000
Highest paying City	Olympia, WA	Redwood City, CA
Highest paying state	Washington	California
Best paying company	Adobe	VMware
Best paying industry	Telecommunication	Technology

Differences between customer care manager and customer success manager education

There are a few differences between a customer care manager and a customer success manager in terms of educational background:

	Customer Care Manager	Customer Success Manager
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 78%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Customer care manager vs customer success manager demographics

Here are the differences between customer care managers' and customer success managers' demographics:

	Customer Care Manager	Customer Success Manager
Average age	47	46
Gender ratio	Male, 38.1% Female, 61.9%	Male, 54.9% Female, 45.1%
Race ratio	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	8%	7%

Differences between customer care manager and customer success manager duties and responsibilities

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer success manager example responsibilities.

Help doctors manage their facebook page and website.
Achieve excellent performance results as compared to other Aarons stores.
Help customers establish spend and savings goals and achieve those to get full ROI.
Link QuickBooks system with customer sales database to automate the process of tax administration.
Well verse in leveraging CRM to manage accounts, capture metrics, and implement relevant processes.
Raise RingCentral's NPS score, by creating superb relations with clients that lead to increase survey ratings.

Customer care manager vs customer success manager skills

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

Common customer success manager skills

Client Facing, 10%
Cloud, 7%
Account Management, 7%
Customer Relationships, 5%
Saas, 5%
Customer Service, 5%

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Office and Administrative Industry
Customer Care Manager
Customer Care Manager vs Customer Success Manager

Updated January 8, 2025

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