Customer care supervisor vs client service supervisor

The differences between customer care supervisors and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care supervisor and a client service supervisor. Additionally, a client service supervisor has an average salary of $48,789, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a customer care supervisor include customer satisfaction, process improvement and corrective action. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.

Customer care supervisor vs client service supervisor overview

	Customer Care Supervisor	Client Service Supervisor
Yearly salary	$42,702	$48,789
Hourly rate	$20.53	$23.46
Growth rate	-4%	10%
Number of jobs	227,154	75,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 63%
Average age	47	47
Years of experience	6	6

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

What does a client service supervisor do?

A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.

Customer care supervisor vs client service supervisor salary

Customer care supervisors and client service supervisors have different pay scales, as shown below.

	Customer Care Supervisor	Client Service Supervisor
Average salary	$42,702	$48,789
Salary range	Between $30,000 And $59,000	Between $34,000 And $68,000
Highest paying City	-	Toms River, NJ
Highest paying state	-	New Jersey
Best paying company	-	Essence Global
Best paying industry	-	Media

Differences between customer care supervisor and client service supervisor education

There are a few differences between a customer care supervisor and a client service supervisor in terms of educational background:

	Customer Care Supervisor	Client Service Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer care supervisor vs client service supervisor demographics

Here are the differences between customer care supervisors' and client service supervisors' demographics:

	Customer Care Supervisor	Client Service Supervisor
Average age	47	47
Gender ratio	Male, 44.1% Female, 55.9%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer care supervisor and client service supervisor duties and responsibilities

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Client service supervisor example responsibilities.

Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Follow up with patients and HHA when incidents occur.
Conduct onsite safety inspection of entire work area and surroundings.
Conduct interviews and translate (English-Spanish) in-branch or onsite.
Collect, analyze and input various data, using ADP system and the ADVANT system.
Chair monthly utilization management meetings with service coordinators to ensure accurate billing and maintain a cost effective budget for participants.

Customer care supervisor vs client service supervisor skills

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Common client service supervisor skills

Background Checks, 12%
Customer Satisfaction, 11%
Cash Handling, 6%
Client Orders, 6%
Patients, 5%
Corrective Action, 5%

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Office and Administrative Industry
Customer Care Supervisor
Customer Care Supervisor vs Client Service Supervisor

Updated January 8, 2025

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