Customer care supervisor vs customer service manager

The differences between customer care supervisors and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care supervisor and a customer service manager. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a customer care supervisor include customer satisfaction, process improvement and corrective action. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.

Customer care supervisor vs customer service manager overview

	Customer Care Supervisor	Customer Service Manager
Yearly salary	$42,702	$61,487
Hourly rate	$20.53	$29.56
Growth rate	-4%	6%
Number of jobs	227,154	313,110
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 46%
Average age	47	44
Years of experience	6	6

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

What does a customer service manager do?

Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.

Customer care supervisor vs customer service manager salary

Customer care supervisors and customer service managers have different pay scales, as shown below.

	Customer Care Supervisor	Customer Service Manager
Average salary	$42,702	$61,487
Salary range	Between $30,000 And $59,000	Between $35,000 And $105,000
Highest paying City	-	Washington, DC
Highest paying state	-	New Jersey
Best paying company	-	KLA
Best paying industry	-	Manufacturing

Differences between customer care supervisor and customer service manager education

There are a few differences between a customer care supervisor and a customer service manager in terms of educational background:

	Customer Care Supervisor	Customer Service Manager
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Customer care supervisor vs customer service manager demographics

Here are the differences between customer care supervisors' and customer service managers' demographics:

	Customer Care Supervisor	Customer Service Manager
Average age	47	44
Gender ratio	Male, 44.1% Female, 55.9%	Male, 37.0% Female, 63.0%
Race ratio	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	10%

Differences between customer care supervisor and customer service manager duties and responsibilities

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Customer service manager example responsibilities.

Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
Manage installation and customization of ACD system and PBX for business office call center operations.
Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.

Customer care supervisor vs customer service manager skills

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Common customer service manager skills

Strong Customer Service, 15%
Payroll, 6%
Customer Satisfaction, 6%
Customer Complaints, 6%
Customer Service, 6%
ISO, 5%

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Office and Administrative Industry
Customer Care Supervisor
Customer Care Supervisor vs Customer Service Manager

Updated January 8, 2025

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