Customer care supervisor vs customer service manager supervisor

The differences between customer care supervisors and customer service manager supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer care supervisor, becoming a customer service manager supervisor takes usually requires 6-12 months. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $35,903 average annual salary of a customer service manager supervisor.

The top three skills for a customer care supervisor include customer satisfaction, process improvement and corrective action. The most important skills for a customer service manager supervisor are front end, payroll, and customer complaints.

Customer care supervisor vs customer service manager supervisor overview

	Customer Care Supervisor	Customer Service Manager Supervisor
Yearly salary	$42,702	$35,903
Hourly rate	$20.53	$17.26
Growth rate	-4%	-4%
Number of jobs	227,154	196,364
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 45%
Average age	47	40
Years of experience	6	12

Customer care supervisor vs customer service manager supervisor salary

Customer care supervisors and customer service manager supervisors have different pay scales, as shown below.

	Customer Care Supervisor	Customer Service Manager Supervisor
Average salary	$42,702	$35,903
Salary range	Between $30,000 And $59,000	Between $26,000 And $48,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between customer care supervisor and customer service manager supervisor education

There are a few differences between a customer care supervisor and a customer service manager supervisor in terms of educational background:

	Customer Care Supervisor	Customer Service Manager Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer care supervisor vs customer service manager supervisor demographics

Here are the differences between customer care supervisors' and customer service manager supervisors' demographics:

	Customer Care Supervisor	Customer Service Manager Supervisor
Average age	47	40
Gender ratio	Male, 44.1% Female, 55.9%	Male, 40.2% Female, 59.8%
Race ratio	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.4% Unknown, 5.6% Hispanic or Latino, 19.5% Asian, 6.6% White, 56.1% American Indian and Alaska Native, 0.8%
LGBT Percentage	8%	7%

Differences between customer care supervisor and customer service manager supervisor duties and responsibilities

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Customer service manager supervisor example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Generate POS balance, tender, loss prevention reports.
Correct errors make on POS systems and handle all forms of refunds.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care supervisor vs customer service manager supervisor skills

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Common customer service manager supervisor skills

Front End, 11%
Payroll, 10%
Customer Complaints, 7%
Human Resources, 5%
Customer Issues, 4%
Customer Service, 4%

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Customer Care Supervisor
Customer Care Supervisor vs Customer Service Manager Supervisor

Updated January 8, 2025

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