Customer care supervisor vs group supervisor

The differences between customer care supervisors and group supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care supervisor and a group supervisor. Additionally, a group supervisor has an average salary of $54,591, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a customer care supervisor include customer satisfaction, process improvement and corrective action. The most important skills for a group supervisor are customer service, customer satisfaction, and disciplinary actions.

Customer care supervisor vs group supervisor overview

	Customer Care Supervisor	Group Supervisor
Yearly salary	$42,702	$54,591
Hourly rate	$20.53	$26.25
Growth rate	-4%	12%
Number of jobs	227,154	34,843
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	6	6

Customer care supervisor vs group supervisor salary

Customer care supervisors and group supervisors have different pay scales, as shown below.

	Customer Care Supervisor	Group Supervisor
Average salary	$42,702	$54,591
Salary range	Between $30,000 And $59,000	Between $29,000 And $101,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	AbbVie
Best paying industry	-	-

Differences between customer care supervisor and group supervisor education

There are a few differences between a customer care supervisor and a group supervisor in terms of educational background:

	Customer Care Supervisor	Group Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Northwestern University

Customer care supervisor vs group supervisor demographics

Here are the differences between customer care supervisors' and group supervisors' demographics:

	Customer Care Supervisor	Group Supervisor
Average age	47	47
Gender ratio	Male, 44.1% Female, 55.9%	Male, 45.3% Female, 54.7%
Race ratio	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 8.9% Unknown, 4.9% Hispanic or Latino, 16.2% Asian, 6.2% White, 63.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer care supervisor and group supervisor duties and responsibilities

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Group supervisor example responsibilities.

Manage the clients financials and take care of the groceries purchases and cook dinner for them.
Lead and manage a DEA enforcement task force group involve in daily enforcement and intelligence collection/dissemination activities.
Attend monthly meeting as well as ISP's, IEP's and special meetings with DRC, parents and schools.
Follow the NAEYC rules and regulations.
Work with clients in meeting ISP goals.
Supervise the production support of the ETL processes.

Customer care supervisor vs group supervisor skills

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Common group supervisor skills

Customer Service, 20%
Customer Satisfaction, 11%
Disciplinary Actions, 11%
Leadership, 9%
Social Work, 8%
Direct Supervision, 7%

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Office and Administrative Industry
Customer Care Supervisor
Customer Care Supervisor vs Group Supervisor

Updated January 8, 2025

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