Customer care supervisor vs senior supervisor

The differences between customer care supervisors and senior supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care supervisor and a senior supervisor. Additionally, a senior supervisor has an average salary of $61,146, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a customer care supervisor include customer satisfaction, process improvement and corrective action. The most important skills for a senior supervisor are rehabilitation, safety procedures, and continuous improvement.

Customer care supervisor vs senior supervisor overview

	Customer Care Supervisor	Senior Supervisor
Yearly salary	$42,702	$61,146
Hourly rate	$20.53	$29.40
Growth rate	-4%	6%
Number of jobs	227,154	38,600
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 57%
Average age	47	47
Years of experience	6	6

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

What does a senior supervisor do?

A senior supervisor is responsible for overseeing staff work and ensures that employees reach weekly or monthly quotas and other production commitments. To complete the deadlines, a senior supervisor must diligently communicate with project team leaders to ensure task completion within the agreed deadline. A senior supervisor also monitors employee productivity and provides constructive feedback. They also offer coaching to develop team members and serve as a bridge between upper management and subordinates in ways that comply with the company's vision and mission.

Customer care supervisor vs senior supervisor salary

Customer care supervisors and senior supervisors have different pay scales, as shown below.

	Customer Care Supervisor	Senior Supervisor
Average salary	$42,702	$61,146
Salary range	Between $30,000 And $59,000	Between $35,000 And $104,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	New York
Best paying company	-	Western Digital
Best paying industry	-	-

Differences between customer care supervisor and senior supervisor education

There are a few differences between a customer care supervisor and a senior supervisor in terms of educational background:

	Customer Care Supervisor	Senior Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer care supervisor vs senior supervisor demographics

Here are the differences between customer care supervisors' and senior supervisors' demographics:

	Customer Care Supervisor	Senior Supervisor
Average age	47	47
Gender ratio	Male, 44.1% Female, 55.9%	Male, 65.8% Female, 34.2%
Race ratio	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between customer care supervisor and senior supervisor duties and responsibilities

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Senior supervisor example responsibilities.

Analyze the KPIs and provide recommendation in order to attain or maintain the accepted values of KPIs.
Supervise and manage a team of 33 personnel including DOD contractors and linguist training over 3,000 soldiers on a daily basis.
Manage employment-related taxation issues including assisting clients with their annual obligations.
Manage timeliness, accuracy, and maintenance of publish content via Microsoft SharePoint.
Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
Manage patient financial counselor activities to ensure that uninsure patients are fully screen and receive application assistance for government Medicaid programs.

Customer care supervisor vs senior supervisor skills

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Common senior supervisor skills

Rehabilitation, 12%
Safety Procedures, 8%
Continuous Improvement, 6%
OSHA, 4%
SR, 4%
Logistics, 4%

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Office and Administrative Industry
Customer Care Supervisor
Customer Care Supervisor vs Senior Supervisor

Updated January 8, 2025

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