Customer care supervisor vs staff supervisor

The differences between customer care supervisors and staff supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care supervisor and a staff supervisor. Additionally, a staff supervisor has an average salary of $48,991, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a customer care supervisor include customer satisfaction, process improvement and corrective action. The most important skills for a staff supervisor are patients, home health, and customer service.

Customer care supervisor vs staff supervisor overview

	Customer Care Supervisor	Staff Supervisor
Yearly salary	$42,702	$48,991
Hourly rate	$20.53	$23.55
Growth rate	-4%	-
Number of jobs	227,154	93,676
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 56%
Average age	47	47
Years of experience	6	6

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

What does a staff supervisor do?

A staff supervisor is responsible for supervising staff and organizing work procedures. Their main duty is to monitor staff. They maintain staff by recruiting, training, and coaching them. They may also gather budget information. They must have good communication skills and be team-oriented.

Customer care supervisor vs staff supervisor salary

Customer care supervisors and staff supervisors have different pay scales, as shown below.

	Customer Care Supervisor	Staff Supervisor
Average salary	$42,702	$48,991
Salary range	Between $30,000 And $59,000	Between $34,000 And $70,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between customer care supervisor and staff supervisor education

There are a few differences between a customer care supervisor and a staff supervisor in terms of educational background:

	Customer Care Supervisor	Staff Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer care supervisor vs staff supervisor demographics

Here are the differences between customer care supervisors' and staff supervisors' demographics:

	Customer Care Supervisor	Staff Supervisor
Average age	47	47
Gender ratio	Male, 44.1% Female, 55.9%	Male, 46.7% Female, 53.3%
Race ratio	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.9% Hispanic or Latino, 17.7% Asian, 6.1% White, 60.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer care supervisor and staff supervisor duties and responsibilities

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Staff supervisor example responsibilities.

Provide administrative support to include managing and maintaining payroll for office staff member and personnel.
Demonstrate leadership and expertise managing schedules for staff and delegating projects as assigned ensuring smooth organization for attorneys.
Move up to overnight supervisor quickly.was able to implement new ideas to management to ensure customer satisfaction.
Certify instructor for employee CPR a certification.
Use POS system to settle customer payments.
Supervise the shift and run the floor scrubber.

Customer care supervisor vs staff supervisor skills

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Common staff supervisor skills

Patients, 18%
Home Health, 13%
Customer Service, 12%
Rehabilitation, 8%
Safety Procedures, 8%
Direct Supervision, 8%

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Office and Administrative Industry
Customer Care Supervisor
Customer Care Supervisor vs Staff Supervisor

Updated January 8, 2025

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