Customer care supervisor vs unit supervisor

The differences between customer care supervisors and unit supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care supervisor and a unit supervisor. Additionally, a unit supervisor has an average salary of $48,749, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a customer care supervisor include customer satisfaction, process improvement and corrective action. The most important skills for a unit supervisor are patients, corrective action, and social work.

Customer care supervisor vs unit supervisor overview

	Customer Care Supervisor	Unit Supervisor
Yearly salary	$42,702	$48,749
Hourly rate	$20.53	$23.44
Growth rate	-4%	6%
Number of jobs	227,154	37,120
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

What does a unit supervisor do?

A unit supervisor oversees and supervises employees, ensuring that work operations adhere to standards, guidelines, timelines, and budget. Although the extent of their responsibilities depends on their industry or company of employment, they are typically in charge of conducting regular inspections and assessments, setting objectives and guidelines, delegating responsibilities among staff, and producing progress reports, submitting them to higher-ranking managers. Moreover, aside from leading teams to reach goals, a unit supervisor also trains new members of the workforce, provides technical support to staff, and resolves issues and concerns to maintain smooth operations.

Customer care supervisor vs unit supervisor salary

Customer care supervisors and unit supervisors have different pay scales, as shown below.

	Customer Care Supervisor	Unit Supervisor
Average salary	$42,702	$48,749
Salary range	Between $30,000 And $59,000	Between $30,000 And $78,000
Highest paying City	-	Olympia, WA
Highest paying state	-	Washington
Best paying company	-	Berkshire Hathaway
Best paying industry	-	Hospitality

Differences between customer care supervisor and unit supervisor education

There are a few differences between a customer care supervisor and a unit supervisor in terms of educational background:

	Customer Care Supervisor	Unit Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer care supervisor vs unit supervisor demographics

Here are the differences between customer care supervisors' and unit supervisors' demographics:

	Customer Care Supervisor	Unit Supervisor
Average age	47	47
Gender ratio	Male, 44.1% Female, 55.9%	Male, 51.6% Female, 48.4%
Race ratio	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.7% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between customer care supervisor and unit supervisor duties and responsibilities

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Unit supervisor example responsibilities.

Manage direct support professionals serving adult populations for persons with mental health, developmental disabilities and children with autism.
Document patient information and recording information correctly, as well as ensuring other workers are following OSHA and HIPAA requirements.
Attend weekly QA collaboration meetings and actively participate in discussions.
Utilize Kaizen activities to drive continuous process and quality improvements.
Submit MDS assessments to CMS timely and organize documentation for timely filing.
Evaluate admissions for Medicare/ Medicaid eligibility; prepare MDS and PPS documentation.

Customer care supervisor vs unit supervisor skills

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Common unit supervisor skills

Patients, 11%
Corrective Action, 10%
Social Work, 8%
Oversight, 7%
Conflict Resolution, 6%
Direct Supervision, 6%

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Office and Administrative Industry
Customer Care Supervisor
Customer Care Supervisor vs Unit Supervisor

Updated January 8, 2025

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