Customer complaint service supervisor vs customer service associate

The differences between customer complaint service supervisors and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer complaint service supervisor and a customer service associate. Additionally, a customer complaint service supervisor has an average salary of $32,891, which is higher than the $31,709 average annual salary of a customer service associate.

The top three skills for a customer complaint service supervisor include customer complaints, inbound calls and front desk. The most important skills for a customer service associate are patients, sales floor, and plumbing.

Customer complaint service supervisor vs customer service associate overview

	Customer Complaint Service Supervisor	Customer Service Associate
Yearly salary	$32,891	$31,709
Hourly rate	$15.81	$15.24
Growth rate	-4%	-4%
Number of jobs	161,433	380,943
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Customer complaint service supervisor vs customer service associate salary

Customer complaint service supervisors and customer service associates have different pay scales, as shown below.

	Customer Complaint Service Supervisor	Customer Service Associate
Average salary	$32,891	$31,709
Salary range	Between $25,000 And $41,000	Between $24,000 And $40,000
Highest paying City	-	Richmond, CA
Highest paying state	-	California
Best paying company	-	Fidelity Investments
Best paying industry	-	Finance

Differences between customer complaint service supervisor and customer service associate education

There are a few differences between a customer complaint service supervisor and a customer service associate in terms of educational background:

	Customer Complaint Service Supervisor	Customer Service Associate
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Customer complaint service supervisor vs customer service associate demographics

Here are the differences between customer complaint service supervisors' and customer service associates' demographics:

	Customer Complaint Service Supervisor	Customer Service Associate
Average age	40	40
Gender ratio	Male, 32.7% Female, 67.3%	Male, 38.4% Female, 61.6%
Race ratio	Black or African American, 10.1% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.1% White, 58.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer complaint service supervisor and customer service associate duties and responsibilities

Customer complaint service supervisor example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Customer service associate example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
Perform upselling on every call.
Train in flight emergencies, hazardous materials and CPR.

Customer complaint service supervisor vs customer service associate skills

Common customer complaint service supervisor skills

Customer Complaints, 18%
Inbound Calls, 16%
Front Desk, 11%
Customer Satisfaction, 10%
Customer Orders, 8%
Customer Calls, 8%

Common customer service associate skills

Patients, 41%
Sales Floor, 12%
Plumbing, 10%
Quality Customer Service, 6%
Front End, 3%
CSA, 3%

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Customer Complaint Service Supervisor
Customer Complaint Service Supervisor vs Customer Service Associate

Updated January 8, 2025

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