Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer experience associates and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $27,830 average annual salary of a customer experience associate.
The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Customer Experience Associate | Customer Service Consultant | |
| Yearly salary | $27,830 | $37,471 |
| Hourly rate | $13.38 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 199,193 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer experience associates and customer service consultants have different pay scales, as shown below.
| Customer Experience Associate | Customer Service Consultant | |
| Average salary | $27,830 | $37,471 |
| Salary range | Between $15,000 And $49,000 | Between $20,000 And $68,000 |
| Highest paying City | Boston, MA | Hartford, CT |
| Highest paying state | Massachusetts | Connecticut |
| Best paying company | Boehringer Ingelheim | Accenture |
| Best paying industry | Automotive | Technology |
There are a few differences between a customer experience associate and a customer service consultant in terms of educational background:
| Customer Experience Associate | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer experience associates' and customer service consultants' demographics:
| Customer Experience Associate | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 31.6% Female, 68.4% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |