Customer experience associate vs customer services coordinator

The differences between customer experience associates and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer experience associate and a customer services coordinator. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $27,830 average annual salary of a customer experience associate.

The top three skills for a customer experience associate include customer service, customer inquiries and cash handling. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Customer experience associate vs customer services coordinator overview

	Customer Experience Associate	Customer Services Coordinator
Yearly salary	$27,830	$35,520
Hourly rate	$13.38	$17.08
Growth rate	-4%	-4%
Number of jobs	199,193	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 47%
Average age	40	40
Years of experience	12	12

What does a customer experience associate do?

A customer experience associate mostly works in the retail and finance industries. Primarily, they ensure that a customer who patronizes and buys with the company's products and services have a good experience. It is part of their responsibility to pleasantly greeting guests, assisting them in finding products, interacting with customers by asking what service they are looking for, and resolve complaints. In addition, they are always good at communication and trained to interact with customers and ensure customer satisfaction.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Customer experience associate vs customer services coordinator salary

Customer experience associates and customer services coordinators have different pay scales, as shown below.

	Customer Experience Associate	Customer Services Coordinator
Average salary	$27,830	$35,520
Salary range	Between $15,000 And $49,000	Between $27,000 And $45,000
Highest paying City	Boston, MA	Richmond, CA
Highest paying state	Massachusetts	Massachusetts
Best paying company	Boehringer Ingelheim	Stanford University
Best paying industry	Automotive	Finance

Differences between customer experience associate and customer services coordinator education

There are a few differences between a customer experience associate and a customer services coordinator in terms of educational background:

	Customer Experience Associate	Customer Services Coordinator
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	-

Customer experience associate vs customer services coordinator demographics

Here are the differences between customer experience associates' and customer services coordinators' demographics:

	Customer Experience Associate	Customer Services Coordinator
Average age	40	40
Gender ratio	Male, 31.6% Female, 68.4%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 11.7% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 7.5% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer experience associate and customer services coordinator duties and responsibilities

Customer experience associate example responsibilities.

Manage compliance with monthly branch alarm tests, teller drawer and ATM audits.
Manage call center productivity levels by maintaining CSR schedule adherence.
Treat every customer with respect & compassion.
Handle POS cash register which involve soliciting credit.
Give accurate information, answer questions and troubleshoot issues.
Ensure new team members are properly train on cross-selling techniques.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Customer experience associate vs customer services coordinator skills

Common customer experience associate skills

Customer Service, 18%
Customer Inquiries, 13%
Cash Handling, 9%
Customer Expectations, 9%
Product Knowledge, 5%
Data Entry, 4%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

Customer Experience Associate vs. similar jobs

Customer Experience Associate related careers

Customer Experience Associate related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Experience Associate
Customer Experience Associate vs Customer Services Coordinator

Updated January 8, 2025

Browse office and administrative jobs