Customer field representative vs support representative

The differences between customer field representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer field representative and a support representative. Additionally, a customer field representative has an average salary of $34,960, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a customer field representative include CRM, customer issues and gas meters. The most important skills for a support representative are patients, customer service, and troubleshoot.

Customer field representative vs support representative overview

	Customer Field Representative	Support Representative
Yearly salary	$34,960	$33,372
Hourly rate	$16.81	$16.04
Growth rate	-4%	-4%
Number of jobs	195,422	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

What does a customer field representative do?

A customer field service representative provides and promotes a company's products and services in different locations. The representatives act as the middlemen between customers and organizations to increase brand recognition and loyalty. They must have strong communication skills to increase customer satisfaction. They will work through entire sales cycles to know how to get new customers and turn them into long-term customers. And to do that, they need to have a competitive attitude and be conversational. They will also be working under less supervision, so being independent is a plus factor.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Customer field representative vs support representative salary

Customer field representatives and support representatives have different pay scales, as shown below.

	Customer Field Representative	Support Representative
Average salary	$34,960	$33,372
Salary range	Between $26,000 And $46,000	Between $26,000 And $42,000
Highest paying City	Santa Rosa, CA	Santa Barbara, CA
Highest paying state	California	Alaska
Best paying company	Westinghouse Appliances Australia	Accenture
Best paying industry	Energy	Technology

Differences between customer field representative and support representative education

There are a few differences between a customer field representative and a support representative in terms of educational background:

	Customer Field Representative	Support Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Customer field representative vs support representative demographics

Here are the differences between customer field representatives' and support representatives' demographics:

	Customer Field Representative	Support Representative
Average age	40	40
Gender ratio	Male, 60.6% Female, 39.4%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 11.1% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 6.2% White, 55.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer field representative and support representative duties and responsibilities

Customer field representative example responsibilities.

Lead project to select CRM for team in order to effectively measure interaction with vendors, clients and customers.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Disconnect gas service for nonpayment.
Review and work active service disconnections for nonpayment accounts on CSR network.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Customer field representative vs support representative skills

Common customer field representative skills

CRM, 73%
Customer Issues, 5%
Gas Meters, 4%
Customer Sites, 3%
Water Meters, 3%
Electric Meters, 2%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Office and Administrative Industry
Customer Field Representative
Customer Field Representative vs Support Representative

Updated January 8, 2025

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