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The differences between customer liaisons and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer liaison and a customer support specialist. Additionally, a customer liaison has an average salary of $58,459, which is higher than the $39,470 average annual salary of a customer support specialist.
The top three skills for a customer liaison include customer service, powerpoint and customer care. The most important skills for a customer support specialist are customer support, phone calls, and compassion.
Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members. They must manage concerns related to customer service so that they can maintain customer loyalty and encourage future business. Customer liaisons must also train all new staff members to handle a high volume of calls while maintaining positive service to clients.
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
Customer liaisons and customer support specialists have different pay scales, as shown below.
| Customer Liaison | Customer Support Specialist | |
| Average salary | $58,459 | $39,470 |
| Salary range | Between $31,000 And $107,000 | Between $28,000 And $55,000 |
| Highest paying City | Newark, CA | Washington, DC |
| Highest paying state | California | Rhode Island |
| Best paying company | Analogic | Micron Technology |
| Best paying industry | - | Technology |
There are a few differences between a customer liaison and a customer support specialist in terms of educational background:
| Customer Liaison | Customer Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer liaisons' and customer support specialists' demographics:
| Customer Liaison | Customer Support Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 46.9% Female, 53.1% | Male, 37.4% Female, 62.6% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.4% White, 56.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |