Customer relations manager vs claims manager

The differences between customer relations managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a customer relations manager, becoming a claims manager takes usually requires 4-6 years. Additionally, a claims manager has an average salary of $73,369, which is higher than the $66,782 average annual salary of a customer relations manager.

The top three skills for a customer relations manager include customer issues, customer relations and customer satisfaction. The most important skills for a claims manager are customer service, oversight, and litigation.

Customer relations manager vs claims manager overview

	Customer Relations Manager	Claims Manager
Yearly salary	$66,782	$73,369
Hourly rate	$32.11	$35.27
Growth rate	8%	-6%
Number of jobs	61,089	30,302
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 66%
Average age	42	47
Years of experience	4	6

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

What does a claims manager do?

A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.

Customer relations manager vs claims manager salary

Customer relations managers and claims managers have different pay scales, as shown below.

	Customer Relations Manager	Claims Manager
Average salary	$66,782	$73,369
Salary range	Between $42,000 And $104,000	Between $45,000 And $117,000
Highest paying City	Pleasanton, CA	San Francisco, CA
Highest paying state	Nevada	California
Best paying company	Amazon	Zurich
Best paying industry	Automotive	Insurance

Differences between customer relations manager and claims manager education

There are a few differences between a customer relations manager and a claims manager in terms of educational background:

	Customer Relations Manager	Claims Manager
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer relations manager vs claims manager demographics

Here are the differences between customer relations managers' and claims managers' demographics:

	Customer Relations Manager	Claims Manager
Average age	42	47
Gender ratio	Male, 38.2% Female, 61.8%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	16%	8%

Differences between customer relations manager and claims manager duties and responsibilities

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Claims manager example responsibilities.

Manage multiple outsource PPO networks that enable company to increase top line revenue.
Achieve improved structure and efficiency with initiation of pip specific unit.
Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Respond to all DOI questions and concerns.
Work with TPA, service providers and personnel on the design, implementation, and management of wellness programs.

Customer relations manager vs claims manager skills

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

Common claims manager skills

Customer Service, 15%
Oversight, 11%
Litigation, 8%
Direct Reports, 4%
Claims Handling, 4%
Insurance Claims, 3%

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Customer Relations Manager
Customer Relations Manager vs Claims Manager

Updated January 8, 2025

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