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The differences between customer relations managers and customer account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a customer relations manager, becoming a customer account manager takes usually requires 4-6 years. Additionally, a customer relations manager has an average salary of $66,782, which is higher than the $45,951 average annual salary of a customer account manager.
The top three skills for a customer relations manager include customer issues, customer relations and customer satisfaction. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Customer Relations Manager | Customer Account Manager | |
| Yearly salary | $66,782 | $45,951 |
| Hourly rate | $32.11 | $22.09 |
| Growth rate | 8% | 8% |
| Number of jobs | 61,089 | 110,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 56% |
| Average age | 42 | 47 |
| Years of experience | 4 | 6 |
Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Customer relations managers and customer account managers have different pay scales, as shown below.
| Customer Relations Manager | Customer Account Manager | |
| Average salary | $66,782 | $45,951 |
| Salary range | Between $42,000 And $104,000 | Between $29,000 And $72,000 |
| Highest paying City | Pleasanton, CA | New York, NY |
| Highest paying state | Nevada | Alaska |
| Best paying company | Amazon | Mouser Electronics |
| Best paying industry | Automotive | Technology |
There are a few differences between a customer relations manager and a customer account manager in terms of educational background:
| Customer Relations Manager | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer relations managers' and customer account managers' demographics:
| Customer Relations Manager | Customer Account Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 38.2% Female, 61.8% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 16% | 8% |