Customer relations manager vs customer care manager

The differences between customer relations managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a customer relations manager, becoming a customer care manager takes usually requires 4-6 years. Additionally, a customer relations manager has an average salary of $66,782, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer relations manager include customer issues, customer relations and customer satisfaction. The most important skills for a customer care manager are patients, home health, and social work.

Customer relations manager vs customer care manager overview

	Customer Relations Manager	Customer Care Manager
Yearly salary	$66,782	$41,181
Hourly rate	$32.11	$19.80
Growth rate	8%	8%
Number of jobs	61,089	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 59%
Average age	42	47
Years of experience	4	6

What does a customer relations manager do?

Customer relations managers focus on maintaining close connections with customers. It is done through marketing strategies that will continue to engage customers daily. Constant communication creates a closeness with customers and, in the end, solidifies trust and confidence in the company's products and services. The role of the customer relations manager is crucial for maintaining a solid customer base for the company. A customer relations manager must have good communication and interpersonal skills.

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

Customer relations manager vs customer care manager salary

Customer relations managers and customer care managers have different pay scales, as shown below.

	Customer Relations Manager	Customer Care Manager
Average salary	$66,782	$41,181
Salary range	Between $42,000 And $104,000	Between $28,000 And $59,000
Highest paying City	Pleasanton, CA	Olympia, WA
Highest paying state	Nevada	Washington
Best paying company	Amazon	Adobe
Best paying industry	Automotive	Telecommunication

Differences between customer relations manager and customer care manager education

There are a few differences between a customer relations manager and a customer care manager in terms of educational background:

	Customer Relations Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Customer relations manager vs customer care manager demographics

Here are the differences between customer relations managers' and customer care managers' demographics:

	Customer Relations Manager	Customer Care Manager
Average age	42	47
Gender ratio	Male, 38.2% Female, 61.8%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	16%	8%

Differences between customer relations manager and customer care manager duties and responsibilities

Customer relations manager example responsibilities.

Create, manage, and optimize websites, blogs, social media pages, twitter accounts.
Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
Collect and distribute payroll bi-weekly.
Complete payroll information require to include punch details and other payroll information as needed.
Develop and cultivate vendor relationships constructing a prefer supplier base internally to be leverage across client base.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer relations manager vs customer care manager skills

Common customer relations manager skills

Customer Issues, 15%
Customer Relations, 13%
Customer Satisfaction, 12%
Dealership, 9%
Customer Complaints, 6%
Warranty Claims, 4%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

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Customer Relations Manager
Customer Relations Manager vs Customer Care Manager

Updated January 8, 2025

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